Library Assistant I (Part-Time)

Bristol Community College•Fall River, MA

9d•Onsite

About The Position

The Library Assistant I provides front-line support in the Library Learning Commons (LLC) at one or more Bristol Community College locations: Attleboro, Fall River, New Bedford, and Taunton. The role assists patrons at the public service desk, performs circulation functions using the Koha integrated library system, helps patrons with printing, and provides general information about library and tutoring services. The assistant also helps monitor LLC chat and email accounts to ensure accurate information is provided. The position has a set schedule of at least 8 hours per week, with additional call-in hours possible; the schedule may not exceed 18.5 hours per week. Flexibility to cover absences at multiple LLC locations is required. Evenings and weekends may be required, and hours may change according to operational needs. Current open shifts are at the Fall River and New Bedford campuses.

Requirements

High school diploma or equivalent.
Ability to work accurately with names, numbers, codes, and/or symbols.
Ability to assemble information according to established procedures.
Ability to communicate clearly and effectively in the workplace.
Ability to handle interactions with tact and professionalism.
Ability to establish and maintain harmonious working relationships.
Ability to follow verbal and written instructions.
Ability to maintain accurate records.
Ability to maintain a consistent work schedule.
Ability to work evenings and/or weekends as business needs dictate.
Reliable transportation to campus locations if assigned to work at multiple sites.
Legal authorization to work in the United States.

Nice To Haves

Demonstrated experience in an academic or public library setting.
Demonstrated customer service experience.
Familiarity with standard office technology, such as photocopiers/printers and multi-line phones, and basic computer functions.
Basic understanding of the Koha library system used at HELM libraries or previous experience with an online library circulation system.
Demonstrated proficiency with Microsoft Office 365 applications.
Experience with other academic software systems, such as Zoom, Navigate 360, or Canvas.
Ability to speak a language in addition to English.
Ability to work at more than one Bristol location.

Responsibilities

Perform access services functions, including checking in and out materials, registering patrons, and responding to inquiries by phone, chat, and in person.
Provide customer service and respond to library- and college-related questions.
Refer research-related inquiries to the Reference Librarian.
Help students understand tutoring services, locate available tutors, and make tutoring appointments.
Assist with physical processing of library materials, interlibrary loan and document delivery, course reserves, and shelving materials.
Perform inventory, shelf-reading, collection maintenance, and book retrieval tasks.
Help patrons use photocopiers, printers, microform readers, scanners, Live Scribe pens, and other library and assistive technology.
Refer users to appropriate departments for additional support when necessary.
Repair books and other materials as needed to prolong their use.
Apply customer service best practices when working with faculty, staff, students, and other Bristol community members.
Apply relevant best practices in support of the Commonwealth's Equity Agenda throughout job functions.
Perform other related duties as assigned.