North Branch - Library Assistant I - North Branch

City of Abilene•Abilene, TX

4d•$19 - $23

About The Position

Under the supervision of the Customer Service Manager or Branch Manager, the Library Assistant I helps customers register for library cards and use the self-check system, answers questions about library accounts, resolves customer problems, and provides prompt, friendly assistance with library materials and services. The role works with the circulation team to manage the flow of materials and exercises no supervision. The position serves at the circulation desk, assists with library accounts and collections, supports customers using library and digital resources, and helps keep collections and library areas organized. Travel between work sites for meetings, programming, and training is required. Outreach and other programming may involve working outdoors in seasonal weather. Evening and weekend work is required, along with regular reliable attendance.

Requirements

High school diploma or GED.
Valid current Texas driver’s license, ability to obtain one within 90 days of employment, or a military waiver.
Ability to work evenings and weekends and maintain regular, reliable attendance.
Ability to stand for extended periods and to sit, walk, kneel, crouch, stoop, squat, twist, and climb.
With or without accommodation, ability to regularly lift up to 40 pounds of library materials and push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Manual dexterity to operate a computer and telephone equipment.
Ability to see and hear, with the assistance of eyeglasses, contact lenses, and/or hearing aids if needed.
Ability to use tact and remain courteous; exercise independent judgment and initiative within departmental policies and procedures; learn computerized circulation and money collection procedures; communicate policies clearly and communicate concisely in writing; operate standard office equipment; and establish cooperative working relationships.
Ability to provide friendly and efficient service to customers and staff, learn and perform routine library functions accurately, adapt to changing circumstances, and work effectively as a team member.
Knowledge of library policies, procedures, systems, and services, including the Dewey Decimal System; bibliographic databases and search procedures; library circulation and reference collections; Microsoft Office Outlook, Word, Excel, and PowerPoint; Google Suite; and internet search techniques.
One year of public-contact and/or customer-service experience, familiarity with basic library procedures, and demonstrated computer knowledge are preferred; any combination of experience and training that provides the required knowledge, skills, and abilities may qualify.

Nice To Haves

Previous clerical or library clerical experience in a public library.
Associate’s degree.
One year of public-contact and/or customer-service experience, familiarity with basic library procedures, and demonstrated computer knowledge.

Responsibilities

Check in and check out library materials, register patrons, collect overdue fines, and provide directional and ready-reference assistance at the circulation desk.
Enter information about patrons and library materials into the database.
Shelve and read shelves, and create displays to maintain a neat and orderly collection.
Conduct regular inventory of the paperback collection and organize the newspaper rack.
Provide Readers Advisory service to patrons and staff.
Help the public use the online catalog and digital resources.
Provide hands-on computer and photocopying assistance to the public.
Maintain and clean audiovisual collections.
Travel between work sites for meetings, programming, and training.
Handle holds, claims returned, and missing items routinely, clearing materials as necessary.
Perform other job-related duties and responsibilities as assigned.