LIBRARY ASSISTANT, CIRCULATION (NORTH REGIONAL) - 40010026

Durham County•Durham, NC

3d•$40,528 - $41,435•Hybrid

About The Position

Provides excellent customer service in a team-based environment in the North Regional Library Circulation Unit. Work is performed under the supervision of the Library Circulation Manager; does related work as required. Must be able to work a flexible schedule including afternoon, night and weekend shifts. Although this position is based at the North Regional Library, the person in this position may be asked to work at other Durham County Library locations.

Requirements

General knowledge of library principles, methods, materials, and practices
General knowledge of theory and objectives of a public library system
Ability to establish and maintain effective working relationships with library employees and patrons
Ability to use personal computers, word processing, and spreadsheet software
Ability to organize and maintain materials and reference files
Sufficient keyboard experience to use automated systems effectively
Possess excellent internal and external customer service skills
Basic computer skills
Any combination of education and experience equivalent to graduation from an accredited community college with study in library science or related field and six months experience in general library services.

Nice To Haves

Ability to speak Spanish a plus

Responsibilities

Shares in the responsibility for coverage of the Circulation Desk
Supports library circulation functions such as checking items in and out, daily intake and delivery of library materials, pulling holds, shelving, stocking displays, library notices, fee collection, and customer accounts
Assists with emptying the book return, checking items in and shelving holds, and maintaining bookshelves
Registers new borrowers and resolves issues related to library accounts
Answers questions and provides routine information in person, over the phone, and virtually.
Assists with monitoring and answering LibAnswers/LibChat
Assists with money handling to include, but not limited to, daily revenue reports, cash management reports, reconciling cash register, weekly bank deposits, audits, and coin-op machine
Works at the adult and children’s information desks as part of cross-scheduling training
Assists Library Circulation Manager with special projects as needed
Actively serves on committees and assists with special projects that support the library’s strategic plan
Serves on system teams and committees, as assigned
Performs related tasks as required or requested