Library Assistant - Access Services

University of Guelph • Guelph, ON

1d • Onsite

About The Position

The McLaughlin Library invites applications for the position of Access Services Assistant. As part of the Learning & Curriculum Support team, Access Services develops and implements services that connect library users with experts, collections, technology, and spaces to help users study, engage in research, learn and explore. We do this by providing timely, proactive patron services in Circulation, Research Help, Interlibrary Loan services, and Stack Maintenance. As members of the Ontario Council of University Libraries (OCUL) network and partner in the shared OMNI discovery system with other Ontario universities, the Access Services Assistant uses a shared library catalogue and patron database to assist faculty, students, staff and researchers. They provide immediate instruction and support to patrons accessing and using library resources and services in-person, by phone, by email, and by chat. Access Services Assistants are also responsible for all aspects of Resource Sharing and Interlibrary Loan for the University of Guelph community. This position is a member of a team of staff that provides services at the Library’s Ask Us Desk during days, evenings, late nights and weekends. Team members are expected to perform a variety of duties in a fast-paced, frontline service environment.

Requirements

• Two (2) year Library & Information Technician Diploma; Bachelor's degree is considered an asset
• 18 (eighteen) months relevant library work experience or an equivalent combination of education and experience
• Education or experience in library user services, interlibrary loan, copyright, records management training and/or certificate is considered an asset
• Evidence of training or experience in the Alma LSP environment is considered an asset
• Advanced digital fluency, including proficiency in library systems, e-learning technologies and content management platforms
• Ability to create, edit and manage online documents and files
• Outstanding customer service ethic and proven customer service skills
• Excellent verbal and written communication skills
• Ability to build positive relationships with stakeholders and to exercise empathy, diplomacy and tact while working under pressure
• Strong self-motivation and dependability
• Ability to work independently and in teams
• Strong information organization and retrieval skills
• Demonstrated problem-solving ability and willingness to take initiative in a service environment
• Awareness of equity, diversity, inclusion, and accessibility principles in service delivery
• Strong understanding of the academic environment and library user services

Nice To Haves

• Bachelor's degree
• Education or experience in library user services, interlibrary loan, copyright, records management training and/or certificate
• Evidence of training or experience in the Alma LSP environment

Responsibilities

• Patron services and instruction on library resources including communicating and enforcing library policies, instructing students on finding research resources, creating and managing patron accounts, troubleshooting technology and access issues, ensuring confidentiality and privacy for Library users, and referring library users to specialized supports based on their needs.
• Resource Sharing and Interlibrary Loan services including assessing requests for copyright compliance, creating AODA compliant digital documents, fulfilling requests, and liaising with partner libraries.
• Team collaboration and student staff training support including attending and participating in team and library meetings, serving on committees, assisting supervisory staff to train and guide student library assistants, and offering peer support to fellow Access Services Assistants in the performance of their work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree