Access Services Associate - Hayden Library

MIT•Cambridge, MA

4d•Onsite

About The Position

The Access Services Associate will work in a dynamic library environment while gaining experience in access services and information delivery. Responsibilities include providing in-person support for library services, collections, and equipment; interpreting policies and procedures; opening and closing the library; and assisting with staff and student training. In collaboration with the Collections Strategist for print collections, conducts collections storage and withdrawal projects for items moving into and out of the Hayden stacks. Additional duties include collections maintenance, statistics and reporting, shelving, material processing, service improvements, and participation in library-wide projects and committees.

Requirements

High school diploma or equivalent
A minimum of two years of related library or customer service experience
Strong communication, organizational, and customer service skills
Proficiency with library catalogs and standard business software
The ability to adapt in a dynamic environment
Ability to work both independently and collaboratively while managing multiple priorities

Nice To Haves

Associate or Bachelor’s degree
Academic or research library experience
Familiarity with systems such as Alma or ILLiad
Training experience
Data management skills using tools such as Excel or Tableau

Responsibilities

Providing in-person support for library services, collections, and equipment
Interpreting policies and procedures
Opening and closing the library
Assisting with staff and student training
Conducting collections storage and withdrawal projects for items moving into and out of the Hayden stacks
Collections maintenance
Statistics and reporting
Shelving
Material processing
Service improvements
Participation in library-wide projects and committees