Library Aide - Kiosk/Shelver

DANIEL BOONE REGIONAL LIBRARY•Columbia, MO

5d•Onsite

About The Position

The Library Kiosk/Shelving Aide performs routine, repetitive clerical and non-complex library duties. The role provides customer service by helping patrons with food and beverage orders, shelving and organizing library materials, and handling cash and credit/debit transactions. Work follows well-defined procedures. Some duties are performed under direct supervision; after learning procedures, the aide may work with some independence. The position applies the library’s core competencies of customer service, communication, learning and personal growth, and ethics and values. Position-specific competencies include computer literacy and basic keyboarding and email skills, as well as accountability and ownership of work. The role has no supervisory responsibilities. Duties, scheduling, shift assignments, and work location may change at management’s discretion based on business needs. The scheduled hours are Monday, Tuesday, and Wednesday from 4:00–8:00 p.m. and Saturday from 8:00 a.m.–12:00 p.m., totaling 16 hours per week. Work is performed in a moderately quiet environment and requires evening and weekend work. Employees may be asked to assist other departments during a declared emergency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum age of 16 years.
Completion of the tenth grade of high school or equivalent education.
Obtain a Columbia/Boone County Health food handlers card after hire.
Demonstrated computer literacy with adequate keyboarding skills.
Understanding of basic email functions, including opening and sending messages.
Ability to take ownership of work, follow up on commitments, and stay focused on individual, department, and library results.
Ability to stand for extended periods, push book carts, bend, stoop, reach, lift, and work on a computer.

Nice To Haves

Up to one month of related experience or training, or an equivalent combination of education and experience.

Responsibilities

Assist patrons with food and beverage orders and prepare orders.
Calculate amounts due and operate the cash register, make change, and accept payment for food, beverages, copies, supply items, and library services as needed.
Follow food-handling guidelines required by the county health department.
Wipe down and examine patron seating areas in the lobby to keep them tidy and clean.
Answer routine or directional inquiries or refer patrons to appropriate staff.
Prepare the kiosk for business by stocking inventory and preparing the cash drawer and register.
Prepare the kiosk for closing by cleaning the area and closing out the cash drawer.
Shelve library materials by type, broad subject field, or alphabetically or numerically according to spine or label information.
Shift materials between locations according to specific instructions.
Examine shelves to ensure materials are properly placed, and straighten shelves and surrounding areas.
As needed, pull available materials to fill holds and process expired or cancelled holds for shelving or new holds.
Troubleshoot the holds process and consult a supervisor as necessary to resolve complex problems.
Load book carts and arrange materials in alphabetical or Dewey Decimal order for shelving in the appropriate collections.
Regularly empty outside book drops and empty indoor book drops as requested.
Transport loaded book carts to assigned areas in the stacks.
Maintain an accurate log of new and completed carts to be shelved within each collection area.