Library Aide I
About The Position
Under direct supervision, interacts with a wide variety of internal and external customers to support general library operations and assists with lending and collecting library material; sorts and reshelves library materials; registers new customers; issues library cards and assists with customer accounts; answers routine customer questions; teaches customers how to use library resources; participates in library programs; and performs a variety of transactional duties in accordance with established policies, procedures, and practices. Typically reports to management-level Library Operations position.
Requirements
- Completion of tenth (10th) grade in secondary education.
- Knowledge of basic office procedures, and basic spelling, grammar, punctuation, and arithmetic.
- Ability to learn basic public library principles, practices, and techniques.
- Ability to learn the Library of Congress Classification System.
- Ability to learn Integrated Library Systems (ILS).
- Ability to process and handle confidential information with discretion.
- Ability to communicate effectively in both oral and written form.
- Ability to maintain effective interpersonal relationships.
Nice To Haves
- 6 months of customer service experience.
Responsibilities
- Sorts and reshelves returned books, periodicals, and other materials.
- Provides basic support with customer check-out and check-in.
- Performs Integrated Library System (ILS) functions and library resources including printers, copiers, return machines, self-checks, scanners, etc.
- Answers frequently asked questions from internal and external customers relative to branch procedures, practices, and collections.
- Assists customers in directional transactions such as the selection and location of the library collections using Library of Congress Classifications.
- Provides instruction in the utilization of library resources including printers, copiers, return machines, self-checks, scanners, etc.
- Provides support for library programs.
- Performs routine clerical tasks such as answering phones and organizing files.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
