Library Assistant I

City of Fitchburg•Fitchburg, WI

1d•Onsite

About The Position

Under the guidance of the Access Services Manager, you’ll play an essential role in keeping our library running smoothly and welcoming for all. This position supports both public and technical services through a variety of hands-on tasks — from assisting patrons at the circulation desk to ensuring materials are organized and accessible. If you’re friendly, detail-oriented, and enjoy helping others, this is the perfect opportunity to make a difference every day.

Requirements

High school diploma or equivalent required.
Customer service experience required.
Ability to understand and perform assigned library procedures and apply library policy.
Strong customer service skills.
Ability to work independently.
Knowledge of basic computer functions.
Attentive to details and strives for accuracy.
Knowledge of office procedures.
Ability to perform basic math skills.
Ability to understand and follow verbal and written instructions.
Ability to work quickly and efficiently.
Ability to maintain adequate attendance.
Ability to establish and maintain effective working relationships with City elected and appointed officials, employees, and the general public.
Ability to work with culturally diverse individuals and groups.

Nice To Haves

Fluency in Spanish desirable.

Responsibilities

Provides excellent customer service to patrons asking directional, reference or technical questions.
Communicates and enforces library policies and procedures
Assists customers of all ages related to use of library materials and library equipment.
Registers new users.
Updates circulation and patron records.
Sorts and processes library materials returned by patrons and in the SCLS delivery.
Pulls titles from the shelves requested from other libraries.
Processes and shelves holds.
Performs clerical functions as assigned.
Shelving of library materials, as needed.
Other duties as assigned.