Library Adult Program Assistant - Main Branch

Onslow County•Jacksonville, NC

2d•Onsite

About The Position

This full-time position is based at the Main Branch of the Onslow County Public Library in Jacksonville. The Onslow County Public Library is seeking an energetic, creative, and detail-oriented Adult Program Assistant to join our team. This role combines direct public service with dynamic program leadership. You will provide intermediate, skilled administrative support at the circulation desk while simultaneously designing, implementing, and evaluating engaging programs for adult patrons. Reporting to the Head of the Adult Services Team, you will exercise independent judgment to balance excellent customer service with high-quality programming. Your work will directly support our mission to “serve our community by connecting people to resources that enrich, empower, and inspire. About Us Your Community Hub for Knowledge, Connection, and Discovery The Onslow County Public Library serves Onslow County and surrounding areas with resources and services designed to enrich lives. We are dedicated to fostering a welcoming environment where every patron feels valued. Core Values Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Requirements

Strong verbal and written communication skills
Ability to interact professionally with diverse populations
Proficiency with Microsoft Office
Ability to learn new digital tools (e.g., library catalogs, registration systems)
Ability to manage multiple priorities, maintain accurate records, and work independently
Ability to exercise independent judgment in problem-solving and decision-making
Associates/Technical degree with coursework in library science or related field and moderate experience working in a library or equivalent combination of education and experience in library, customer service, or community-focused roles.
Valid drivers license.

Nice To Haves

Bachelor’s degree in Library Science, Education, or a related field
Experience in library services, program management, or a related area
Familiarity with social media platforms, Canva, Zoom, and online event management systems
Knowledge of local community resources and demographics

Responsibilities

Assists patrons with circulation processes (checking materials in/out, renewals, and account management).
Provides knowledgeable, courteous support for information requests, research inquiries, and general library services.
Resolves patron concerns promptly and professionally, maintaining a focus on customer satisfaction.
Offers reader’s advisory to help patrons discover books and resources that match their interests.
Develops, implements, and evaluates a diverse range of adult programs (workshops, cultural events, discussions, and classes) aligned with the library's mission and community interests.
Innovates content and delivery methods (including digital/hybrid formats) to engage broad audiences.
Manages all program logistics: scheduling, venue preparation, material organization, equipment setup, and vendor coordination.
Collaborates with community partners, speakers, and facilitators to enhance program quality and offerings.
Evaluates program effectiveness using attendance data, feedback, and community response to inform future offerings.
Promotes programs through various communication channels, including social media, marketing materials, and community outreach.
Builds and maintain relationships with local organizations to increase participation.
Represents the library at outreach events and off-site community engagements as assigned.
Responds to patron feedback and suggestions with empathy and professionalism.
Maintains accurate records of program schedules, attendance, budgets, and resources.
Ensures compliance with library policies and procedures in all programming and service activities.
Exercises independent judgment in decision-making and problem-solving related to public service and programming.
Collaborates with library staff to ensure a cohesive approach to adult services and programming.
Adapts to changing needs and priorities within the library.
Performs special projects and other related duties as assigned
Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteering.