Librarian II

City of Houston•Houston, TX

6d•Onsite

About The Position

Houston Public Library is seeking an energetic, flexible, team-oriented Librarian II Assistant Manager for the Freed-Montrose Neighborhood Library. Under the library manager’s leadership, this position provides leadership for assigned staff and supports branch operations. The successful candidate demonstrates strong communication and customer-service skills and an interest in engaging with people of all ages and diverse backgrounds. The Librarian II provides day-to-day staff supervision and guidance; assists with scheduling, workload distribution, and operational decisions; coaches and mentors staff; and helps uphold organizational values, policies, procedures, and service standards. The position responds to operational incidents, customer concerns, and facility issues, documents and reports incidents, and supports staff readiness and safety protocols. The role also builds relationships with community members and partners, represents the library at outreach activities and events, delivers high-quality customer service, and assists with circulation oversight, program logistics, reporting, scheduling, room usage, and general branch operations. The Librarian II serves as assistant manager or person in charge when the manager is absent. Rotating shifts include evenings and weekends, with workdays and hours subject to change.

Requirements

A Master’s of Library Science degree from an American Library Association-accredited school and one year of library experience; alternatively, a bachelor’s degree plus 18 hours toward a Master’s of Library Science degree from an ALA-accredited school and two years of library experience.
If hired under the bachelor’s degree plus 18 graduate hours pathway, complete the Master’s of Library Science degree within two years of entering this classification.
Work rotating shifts that include evenings and Saturdays and Sundays.

Nice To Haves

Experience in public libraries.
Strong communication and interpersonal skills.
Ability to remain calm, solution-oriented, and professional during incidents.
Problem-solving skills and the ability to make sound decisions under pressure.
Experience in personnel management and supervision.
Ability to plan and organize work and prioritize effectively.
Experience working with people of diverse backgrounds.
Ability to motivate, develop, train, and direct staff in a collaborative team environment.
Knowledge of current versions of MS Office (Excel, Word, PowerPoint, OneDrive, and Outlook) and Sirsi Symphony.
Bilingual Spanish/English skills.
Eligible veteran applicants may receive preference in accordance with the stated criteria.

Responsibilities

Provide day-to-day supervision and guidance to team members, promoting a collaborative, high-performance work culture.
Assist with scheduling, workload distribution, and real-time operational decision-making.
Coach and mentor staff, support professional development, and participate in performance feedback.
Model organizational values and uphold policies, procedures, and service standards.
Respond promptly and appropriately to operational incidents, customer concerns, and facility issues; document and report incidents according to guidelines.
Support safety protocols and ensure staff are trained and prepared to address incidents.
Build and maintain positive relationships with community members, partners, and stakeholders.
Represent the organization in outreach activities, community meetings, and events.
Ensure customers receive high-quality, timely, and respectful service at the customer service desk and throughout the library.
Assist with circulation oversight, program logistics, reporting, scheduling, room usage, and general branch operations.
Serve as assistant manager or person in charge when the manager is absent.
Perform other duties as assigned.