Liaison

Caterpillar•Lafayette, IN

2d•Onsite

About The Position

The Liaison role is in Caterpillar’s Product Support and Logistics Division (PSLD), which supports aftermarket parts distribution, integrated logistics, segment procurement, and the design and manufacture of wear and maintenance components. In this role, the employee serves as a Team Lead, assisting the manager with leading team members, coordinating and delegating workflow, overseeing day-to-day operations, promoting cooperative team relationships, setting priorities, gathering metrics, generating reports, and overseeing work across multiple job classifications. The position also performs warehousing functions at a Caterpillar warehouse and distribution facility. The role operates heavy warehouse equipment and performs material handling and warehousing activities. It leads team meetings, coordinates customer feedback and defect investigations, works with logistics teams and external carriers on expedited shipments, manages inventory zones and reconciliation, leads problem-solving and continuous-improvement efforts, maintains training flexibility, and tracks quality metrics while supporting safety, quality, velocity, and cost goals. This is a first-shift position, Monday through Friday, from 6:30 a.m. to 2:30 p.m., located in Lafayette, Indiana. Overtime may be required. Relocation assistance is not offered. Candidates must be able to read, write, and conduct business in English. The position has significant physical requirements, including lifting, pushing and pulling materials, working at heights, operating and climbing on and off equipment, and standing and moving for extended periods.

Requirements

Able to read, write, and conduct business in English.
Able to work overtime when required; some overtime may be mandatory.
Able to lift up to 35 pounds individually or up to 70 pounds as a team lift.
Able to push or pull product weighing up to 50 pounds for intervals of 10–15 minutes.
Able to work at heights of up to 30 feet from the floor.
Able to climb on and off order pickers, reach trucks, and/or sit-down forklifts multiple times per day.
Able to walk, squat, and bend over for intervals of 15–30 minutes, with or without reasonable accommodation.
Able to stand up to 8 or more hours per day on a concrete floor, with or without limited movement.
Able to climb up and down ladders of 6 feet with handrails.
Able to work in frequently changing temperatures and in noise averaging up to 85 dB over 8 hours.
Demonstrate safety awareness, including equipment maintenance, safety-log tracking, workplace inspections, appropriate PPE use, and escalation of safety concerns.
Able to direct, lead, and perform basic warehousing activities and maintain inventory records.
Able to train and assist with problem-solving related to real-time inventory software.
Demonstrate customer-service understanding and keep customers central to team activity.
Able to coach others through observation, constructive feedback, and performance or process-improvement suggestions.
Demonstrate effective verbal and non-verbal communication, empathy, assertiveness, and the ability to stay focused on the topic at hand.
Bring a positive attitude and ideas for continuous improvement.
Pass pre-employment background and drug screenings and receive clearance through the post-offer medical questionnaire.

Responsibilities

Assist the manager in leading team members and overseeing day-to-day area operations.
Coordinate and delegate workflow, establish and modify priorities, gather metrics, generate reports, and oversee work across multiple job classifications.
Operate heavy equipment, including sit-down forklifts, reach trucks, order pickers, and overhead hoists.
Perform material handling and warehousing functions, including unloading, sorting, putting away, picking, packing, and shipping parts, materials, and supplies.
Lead multifunctional team meetings to track performance, drive results, guide daily priorities, and manage change.
Interface with customers and coordinate voice-of-customer feedback with the logistics team to improve processes.
Lead investigations into customer-reported defects, including those reported by internal logistics customers.
Coordinate with logistics teams and external carriers to arrange expedited shipments.
Oversee inventory zones by targeting aged inventory, leading reconciliation, and investigating root causes.
Lead problem-solving events and drive continuous improvement.
Manage the training matrix to ensure team flexibility.
Track quality metrics and meet Safety, Quality, Velocity, and Cost goals; demonstrate safety excellence and enforce safety policies and procedures.
Conduct daily equipment maintenance, keep safety logs, inspect the work environment, use required or recommended personal protective equipment, and escalate safety concerns.
Direct, lead, and perform basic warehousing activities; maintain item and inventory management records; help minimize bottlenecks and delays; and train and assist others with real-time inventory software.
Coach others by observing skill practice, providing constructive feedback, and offering suggestions and practice opportunities for performance or process improvement.
Communicate effectively to receive direction, share ideas and work-related needs, and lead process-improvement dialogue as needed.

Benefits

Medical, dental, vision, and prescription benefits starting on day one.
6% company match for 401(k).
Annual increases based on performance evaluation.
Annual bonus potential based on personal and company performance.
Potential monthly attendance bonus of $200.
Vacation, paid time off, and paid holidays.
Employee Assistance Program, including financial advice and personal and group therapy.
College tuition assistance after one year of employment.
Training and opportunities for personal and professional growth and upward movement within Caterpillar.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), subject to plan eligibility.
Health Lifestyle Programs.
Voluntary benefits and employee discounts.
Career Development Incentive bonus.
Disability benefits and life insurance.
Parental leave and adoption benefits.
Tuition reimbursement.
Overtime paid at time and a half.