Liaison Officer II - Department of Public Works

Baltimore City•Baltimore, MD

9d•$65,200 - $106,267•Onsite

About The Position

A Liaison Officer II develops and coordinates community outreach liaison activities and operations between a City agency and the community, and promotes and coordinates agency programs. The role leads community liaison and outreach employees but does not include full supervisory duties or responsibilities. Incumbents receive managerial direction from a technical superior. Work is performed during a conventional workweek that may involve evening hours, in an office and in the community under normal working conditions, and requires minimal physical exertion. The City of Baltimore offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. The office also provides wellness programs, support groups, and workshops.

Requirements

Bachelor's degree from an accredited college or university.
Four years of experience in community service work or administrative coordination.
An equivalent combination of education and experience may qualify.
Knowledge of the principles and techniques of public administration.
Skill in developing, coordinating, operating, and monitoring community liaison and outreach programs.
Skill in evaluating the effectiveness of community outreach and liaison programs.
Ability to communicate effectively with citizens, community and neighborhood groups, and City, State, and Federal agencies and officials.
Ability to speak effectively before groups to promote and explain agency programs, policies, and projects.
Ability to handle sensitive, controversial, or high-profile matters with tact, dispatch, and diplomacy.
Ability to function as a team leader, organize and schedule work, assign and review subordinate employees' work, and train others.
Ability to prepare reports and make proposals and recommendations on community liaison and outreach activities.
Administrative ability.

Responsibilities

Develop and coordinate community outreach liaison activities and operations between a City agency and the community.
Promote and coordinate agency programs.
Lead community liaison and outreach employees without full supervisory responsibility.
Develop, coordinate, operate, and monitor the agency's community liaison and outreach program.
Evaluate the effectiveness of community outreach and liaison programs.
Engage effectively with citizens, community and neighborhood groups, and City, State, and Federal agencies and officials.
Speak before groups to promote and explain agency programs, policies, and projects.
Handle sensitive, controversial, or high-profile matters with tact, dispatch, and diplomacy.
Assign, review, organize, and schedule subordinate employees' work; function as a team leader and train others.
Prepare reports and make proposals and recommendations concerning community liaison and outreach activities.