Liaison, Customer

Magna International•Spring Hill, TN

3d•Onsite

About The Position

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Magna is an innovative leader in the development and manufacturing of high quality complete seating systems. Our solution includes seating structures, mechanisms and hardware, as well as foam and trim products for global automotive, heavy truck and bus industries. Our capabilities include market and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed from consumer research, finding the ease of operation to be comfortable, convenient and connected.

Requirements

Three to five years of experience in automotive assembly or manufacturing environment.
Working knowledge and capability of diagnosing and repairing issues of all seats provided by Magna Spring Hill.
Experience in inspection with strong skills in Quality and Root Cause Analysis.
Experience with computers and good math skills
Excellent communication skills.

Responsibilities

Evaluate, Troubleshoot and Notify Magna Spring Hill of all customer complaints.
Send out daily shift reports and maintain all tracking logs for activities going on at GM Spring Hill.
Tracking DRR / DRL and GCA Scores daily
Document all Global Customer Audits (GCA) results and maintain detailed records.
Communicate issues to GM salaried employees and leadership.
Perform minor repair up to full seat replacements at GM Spring Hill.
Collect any non-conforming material at Customer Location.
Conduct Process Conformance Audit
Conduct Product Quality Audit
Assist engineering in problem solving by conducting special testing on engineering samples.
Assist in design validation by conducting tests on prototype level components and seat complete.
Ensure all safety and non-safety plant rules and regulations are followed.
Ensure adherence to established quality and housekeeping standards.
Respond immediately to items brought to his/her attention with respect to hazards, defects or non-compliance issues.
Taking appropriate corrective action when substandard performance is observed.
Review and adhere to Spring Hill Seating Systems' health and safety, environmental, and quality standards, operating procedures, policies and forms.