Customer Liaison & Executive Assistant

Rohit Group•Saskatoon, SK

About The Position

This role serves as a Customer Liaison and Executive Assistant, responsible for managing customer communications, coordinating various appointments and inspections, providing administrative support to the executive team, and performing reception duties. The position requires strong communication, organizational, and problem-solving skills to ensure efficient operations and excellent customer service.

Requirements

Strong communication skills to address customer inquiries.
Ability to effectively relay customer concerns and coordinate with teams to resolve issues.
Proficiency in scheduling and coordinating appointments across multiple teams.
Strong organizational skills to manage multiple calendars, meetings, and travel arrangements.
Experience in handling administrative tasks such as managing contact lists, documentation, and correspondence.
Strong attention to detail in maintaining accurate records and documentation.
Ability to prioritize and manage time effectively in a fast-paced, multi-tasking environment.
Skilled in identifying issues and proactively finding solutions.
Respond promptly to customer inquiries, ensuring clear communication and timely resolution of concerns or requests.
Oversee the scheduling and coordination of various inspections and appointments, ensuring all parties are informed and deadlines are met.
Maintain accurate records of customer interactions, deficiencies, and appointments, providing weekly updates and ensuring documentation is organized and up to date.
Provide comprehensive administrative support to the executive team, including managing calendars, travel arrangements, and internal communications.

Nice To Haves

Post-Secondary Education (Preferred in one of the following fields): Customer Service, Communications, Business Administration

Responsibilities

Respond to all customer inquiries, ensuring timely and professional communication.
Relay documented deficiencies from possession forms back to the warranty team, accountable trade partners, and homeowners.
Provide weekly updates on Construction Tracker, Customer Insight Tracker, and Google Review Tracker.
Coordinate and book internal and external Possession Day appointments with customers and relevant stakeholders.
Schedule and organize internal Post Production Inspection (PPI), Quality Control Inspection (QCI), Pre Possession Orientation (PPO), and Possession (POSS) appointments.
Book and coordinate internal and external Possession Day appointments with homeowners.
Manage the coordination of Possession Letters and Confirmation of Possession Date forms with the Legal team.
Maintain electronic filing systems and document warranty deficiencies on Possession Day.
Complete Service Provider Applications for Gas & Electricity as required.
Maintain key contact lists, and perform general administrative tasks as needed, supporting the executive team.
Manage the executive’s calendar and travel arrangements, ensuring efficient use of time and resources.
Perform reception duties, including answering phones, greeting visitors, and handling general inquiries.