Customer Service Liaison - LVN

Heart to Heart Hospice • Oceanside, CA

1d • Onsite

About The Position

At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Requirements

• Graduate of an accredited school of vocational nursing and current State License as a Licensed Vocational Nurse or Licensed Practical Nurse preferred
• Two years of experience in a clinical care setting preferred; hospice or home health preferred
• Excellent customer service skills
• Demonstrates effective and professional communication and interpersonal skills
• Experience with EMR software is a plus
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Must be able to read and write in English and follow written and verbal instructions in English effectively

Responsibilities

• Promote a customer-focused hospice presence in the healthcare community within healthcare facilities and hospitals
• Ability to coordinate care amongst the healthcare professionals
• Work closely with agency leadership to meet growth and development targets
• Assist and perform explanation of hospice services and documentation
• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
• May be asked to perform patient care visits or On Call as needed in emergent situations
• Timely submission of all documentation
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree