Bristol West Liability Claims Representative

Farmers Insurance Careers•Oklahoma City, OK

38d•Hybrid

About The Position

Farmers is seeking a Liability Claims Representative Trainee to participate in a training program to learn basic policies, practices, procedures, and strategies needed to become a Claims Representative. The trainee will learn to handle low to moderately complex claims promptly, proactively, and with a sense of urgency under the guidance and supervision of a trainer. Successful completion of the training program and passing exams may lead to placement in a Claims Representative role of equivalent salary grade. Farmers emphasizes a high-performance culture focused on results, accountability, sustainable growth, and continuous learning, with a commitment to diversity and inclusion. The company supports employee well-being through benefits and community engagement via volunteer programs and nonprofit partnerships.

Requirements

High School Diploma or equivalent required.
Must obtain adjusters license in states where required.

Nice To Haves

Bachelors degree preferred.
Some experience in insurance or a related field preferred.
Claims experience preferred.

Responsibilities

In a supervised learning environment, trains to adjust low to moderately complex claims.
Learns skills such as conducting thorough investigations, establishing damages, determining liability, negotiating settlements, making claim payments, confirming policy coverage, and explaining claim determination to parties incident to the claim.
Works in electronic claim files to handle assigned claims within designated authority.
Learns to manage diaries, update claim files and move them to closure according to established procedures and job aids provided for training purposes.
Trains to inspect vehicles and property to assess claim related damage.
Learns to estimate repair or replacement costs.
Learns to determine and report on subrogation potential.
Reports theft, fraud, and arson losses as required by state and industry regulations.
Trains to interact professionally and courteously with stakeholders including policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and country fraud and arson specialists, special investigators, attorneys, medical professionals and other persons incident to the investigation and processing of claims.
Acts as a representative of the company.
Seeks to grow job knowledge and incorporates new information into daily tasks.
Performs other duties as assigned.