Liability Adjuster (Office of Risk Management [ORM] Dept., Unclassified Position) Bilingual Preference

City of Dallas•Dallas, TX

1d•$60,570 - $73,528

About The Position

The Liability Adjuster administers and supports the City-wide safety and loss control program by investigating safety issues and implementing programs to control or eliminate occupational injury or illness in the workplace. The role ensures compliance with federal, state, and local regulations. The position investigates and evaluates claims involving City property, vehicles, or personnel, determines the extent of City liability, negotiates settlements, and processes claims and payments through an electronic claim administration system. It also conducts loss-prevention investigations and safety audits, assesses hazards, and recommends corrective actions.

Requirements

High school diploma.
At least seven years of experience as a claims examiner or adjuster for an auto or commercial casualty insurance carrier in a similar role.
Strong attention to detail, analytical skills, and critical-thinking skills.
Skill and experience evaluating and negotiating bodily-injury claims with attorneys and claimants.
Casualty adjuster’s license or All Lines Texas Adjuster’s License.
Valid driver’s license with a good driving record.
Knowledge of Texas Tort Claims Law.
Knowledge of State of Texas liability and transportation laws.
Knowledge of commercial insurance policy types, including terms and conditions.
Knowledge of contract language.
Knowledge of Dallas City Charter and City Ordinances.
Effective oral and written communication skills.
MS Office or similar software skills.

Nice To Haves

Bachelor’s degree in business, public administration, or a social science field.
Ability to speak a second language in addition to English.

Responsibilities

Review claim files before hearings or mediation to evaluate and recommend disposition.
Investigate, analyze, and determine the extent of City liability for accidents, incidents, or other occurrences involving City property, vehicles, or personnel that result in third-party personal injury or property damage.
Interview medical specialists, agents, witnesses, or claimants as needed; gather and evaluate evidence such as interviews, medical reports, site investigations, damage estimates, photographs, and drawings.
Negotiate and prepare claim settlements and determine City liability based on injury valuations, medical reports, bills, estimates, and related facts.
Deny claims when investigations show they are unsubstantiated.
Process liability claims using an electronic claim administration system.
Document claim activity in electronic files and process payments to vendors and claimants.
Evaluate claims using available information and liability factors, negotiate liability ranges, and determine appropriate settlements.
Conduct loss-prevention investigations and safety audits of City property, job tasks, and facilities; evaluate hazards and provide reports with recommended corrective actions.
Perform other work as needed or assigned.