Level II Technician

SPINEN, Inc.•Macon, GA

About The Position

The Level II Technician is a senior technical expert at Spinen, responsible for designing, implementing, optimizing, and supporting hybrid infrastructure across client environments including core networking, Windows Server services, virtualization, and cloud platforms. This role handles complex incidents and escalations, leads infrastructure projects, migrations, and collaborates with Solution Managers, Customer Success Managers, vendors, and clients to deliver secure, stable, and scalable outcomes.

Requirements

Strong written and verbal communication, with the ability to explain technical concepts clearly
Proven ability to troubleshoot and resolve complex server and network issues in MSP environments
Strong organizational skills and attention to detail
Ability to work independently while collaborating closely with technical and service teams
Advanced knowledge of LAN/WAN design, switching, routing, and wireless networking
Hands-on experience with firewalls, routers, switches, and access points
Strong experience with VPN technologies (site-to-site, client VPNs)
Demonstrated experience with Cisco, Meraki, Fortinet, or comparable enterprise networking platforms
Working knowledge of Windows Server (2016, 2019 or newer), including: Active Directory, DNS, DHCP, and Group Policy
Experience with virtualization technologies (VMware, Hyper-V)
Experience supporting cloud and hybrid environments (Azure, Microsoft 365)
Experience using RMM and monitoring platforms
Familiarity with PSA/ticketing systems
3-5 years of progressive experience in network or infrastructure engineering roles
Demonstrated experience owning and troubleshooting production client networks
Experience leading or contributing to client-facing projects

Nice To Haves

Cisco CCNA / CCNP (or equivalent)
Fortinet NSE, Meraki certifications
VMware or Microsoft infrastructure certifications
Azure networking experience (AZ-700 or equivalent)
Experience working in an MSP environment

Responsibilities

Implement and support LAN, WAN, wireless, and firewall solutions for SMB client environments (5- 250 users)
Own advanced troubleshooting of complex network issues, including routing, switching, firewall rules, VPN connectivity, and performance degradation
Perform root cause analysis and implement preventative solutions to improve long-term network stability
Lead network refresh, migration, and standardization projects
Configure and manage firewalls, VPNs (site-to-site and client-based), and secure remote access solutions
Support network security best practices
Align networking configurations with security and compliance requirements
Act as an escalation resource for high-priority incidents and service requests
Support 24x7 on-call rotation for managed services clients as a senior escalation resource
Coordinate with vendors, ISPs, and carriers to resolve outages and chronic performance issues
Collaborate with Pod Leadership on client network strategy and improvement plans
Support networking components within Azure, Microsoft 365 environments, etc.
Administer and support Windows Server services (Active Directory, DNS, DHCP, Group Policy), including user/group lifecycle management and policy troubleshooting
Manage hybrid identity components, including Microsoft Entra ID administration and Azure AD Connect configuration, synchronization health, and troubleshooting
Support server infrastructure in virtualized environments (VMware/Hyper-V), including VM provisioning, patching coordination, performance troubleshooting, and disaster recovery/backup validation
Plan and execute patching and maintenance windows for servers and infrastructure, and manage backup/restore operations including monitoring, verification, and periodic recovery testing
Maintain accurate network documentation, diagrams, and configuration standards
Provide knowledge transfer and guidance to junior technicians