Level I Helpdesk Technician

Acture Solutions Inc•Village of Northport, NY

2d•$40,000 - $46,000•Onsite

About The Position

Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. As an Level I Helpdesk Technician, you'll be the first line of technical support for users including teachers, staff, and administrators. As a technician you will respond to user requests in-person, by phone, or through our IT helpdesk system.

Requirements

1 year of desktop/application support or relevant technical support experience
Knowledge of Windows domains and network services (DHCP, DNS, Group Policy)
Experience with corporate antivirus and antispam solutions
Experience with machine imaging and system deployment
Hardware troubleshooting skills — laptop break/fix is required
Experience with Google Workspace / Google Admin Console
Familiarity with Microsoft platforms and end-user support
Ability to manage help requests using a ticketing system
Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization
Strong organizational skills and ability to contribute to complex project implementation
Professional, neat, organized, and able to communicate clearly
Capable of working independently and collaborating with a team
Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered.
This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.
A valid driver’s license and fingerprinting check are required.

Nice To Haves

Experience supporting the education sector is a plus

Responsibilities

Providing responsive first-level support for desktop, software, and application-related issues
Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users
Installing, configuring, and supporting printers and other peripheral devices
Managing and maintaining Windows clients and supporting end users in Windows domain environments
Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications
Troubleshooting and repairing software application problems
Assisting with system imaging and deployment of new hardware and software
Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy
Supporting corporate antivirus and antispam solutions
Installing and supporting various technical equipment onsite
Maintaining accurate trouble tickets and providing detailed documentation of all work performed
Handling multiple tasks simultaneously while maintaining organization and follow-through
Maintaining inventory of IT assets and related documentation
Upholding IT policies and ensuring compliance with company standards
Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers