Helpdesk Technician

Extensiv • Sandy, UT

1d

About The Position

Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations. We're looking for a people-first Helpdesk Technician who genuinely enjoys helping others and takes pride in making technology just work. You'll be the friendly, trusted first point of contact for our team — resolving issues quickly, communicating clearly, and turning frustrating tech moments into easy ones. The right person pairs sharp troubleshooting instincts with real customer-service skill : patient, approachable, and proactive. You'll handle both reactive support and proactive maintenance across our Microsoft 365 environment and mixed Windows and Mac fleet, keeping our systems — and the people who rely on them — running smoothly. If you're energized by solving problems and by the satisfaction of a coworker walking away thinking "well, that was easy," you'll thrive here.

Requirements

• A genuine passion for customer service and a helpful, approachable attitude — you meet every request with patience and a problem-solving mindset.
• Clear, friendly communication, with a knack for explaining technical concepts to non-technical people without making them feel lost.
• Hands-on experience administering Microsoft 365.
• Experience managing internal IT infrastructure and supporting both remote and in-office employees.
• Comfort working across both Windows and Mac OS environments.
• Working knowledge of Microsoft Entra ID user management, Intune, Jamf , and Apple Business Manager.
• Strong troubleshooting and problem-solving skills, with sharp attention to detail.

Responsibilities

• Deliver standout support: Triage, resolve, and escalate tickets within SLA across both Windows and Mac OS environments, hitting your KPIs while leading with a helpful, customer-first attitude that makes people glad they reached out.
• Own the employee lifecycle: Run onboarding and offboarding end to end — purchasing and configuring hardware, setting up software, syncing Mobile Device Management (MDM), and managing security badge access — so new hires feel welcomed and ready from day one.
• Administer core platforms: Manage and secure the tools the company runs on, including Microsoft 365, Slack, and Zoom, ensuring availability, functionality, and proper access. Run regular audits to right-size licensing, control software spend, and keep records accurate.
• Manage hardware & equipment: Purchase, configure, and maintain IT equipment for in-office and remote employees alike, balancing reliability with cost efficiency.
• Strengthen security & compliance: Partner with the cybersecurity team to support SOC 2 compliance by maintaining access-control processes, documentation, and audit evidence.
• Empower through training & documentation: Write clear documentation and coach colleagues on unfamiliar software and hardware, helping the whole company use our systems confidently and independently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed