Level I Helpdesk Technician
Acture Solutions Inc•Town/Village of Harrison, NY
•$40,000 - $60,000•Onsite
About The Position
Acture Solutions is looking for a dedicated and service-minded IT Level I Desktop Technician to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment.
Requirements
- 1–3 years of desktop/application support or relevant technical support experience
- Experience with Microsoft, Apple, and Google platforms
- Strong hardware support skills for PCs, laptops, printers, etc.
- Familiarity with networking, connectivity, and printer troubleshooting
- Ability to manage help requests using a ticketing system
- Excellent problem-solving, analytical, and communication abilities
- Capable of working independently and collaborating with a team
- Applicants must live within a one-hour commute of the job location.
- Only US Citizen or Green Card Holders can be considered for this role
- A valid driver’s license, fingerprinting, and background check are required.
Nice To Haves
- Experience working with or supporting educators is a plus
- A customer-first mindset with a passion for helping others
- Detail-oriented, organized, and eager to grow professionally
- Able to juggle priorities and resolve issues efficiently
Responsibilities
- Providing responsive first-level support for desktop, software, and application-related issues
- Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications
- Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment
- Managing support tickets, ensuring accurate documentation and timely resolutions
- Escalating unresolved problems to higher-tier support as needed
- Assisting in new hardware and software deployments, system imaging, and configuration
- Offering user guidance and training on everyday tech tools
- Performing basic network troubleshooting, including connectivity and printer access
- Maintaining inventory of IT assets and support documentation
- Upholding IT policies and ensuring compliance with company standards
Benefits
- Medical insurance with zero deductible, plus vision and dental coverage
- 401k plan and generous paid time off
- Paid time off aligned with school holiday closures
- Employee Assistance Program (EAP)
- Opportunities for professional growth and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
