Helpdesk Level 1

King Jesus International Ministry•Miami, FL

About The Position

Installs, modifies, and makes repairs to desktops, laptops, printers, copiers, scanners, cell phones and desktop software systems, and provides technical assistance and training to system users.

Requirements

Minimum Associate degree of arts or science (A. A. / A.S.) from two-year college or university; or Two plus years related experience and/or training; or equivalent combination of education and experience.
CompTIA A+ and/or equivalent certification is a must.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of Word Processing software; Spreadsheet software; Accounting software; Inventory software; Internet software; Order processing systems; Project Management software; Database software and Contact Management systems.

Responsibilities

Inspects personal computer equipment and reads order sheets listing user requirements to prepare computers for delivery.
Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into the computer.
Observes system functions to verify correct system operation.
Responds to client inquiries concerning systems operation and diagnosis system hardware, software, and operator problems.
Instructs users in use of equipment, software, and manuals.
Recommends or performs remedial actions to correct problems.
Coordinates activities with other IT areas, network services, or other information systems groups.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication.
Replaces defective or inadequate software packages.
Refers major hardware problems to service personnel for correction.
Researches and generates Purchase Orders for Technical Purchases of the Organization.
Escalates requests when needed.