Entry Level Helpdesk Support

TEKsystems • Coppell, TX

1d • $16 - $18 • Hybrid

About The Position

This is a true entry-level role with structured training and daily exposure to hands-on IT work. You’ll support the team by responding to support tickets, assisting users via email, chat, and in-person support, and troubleshooting issues such as password resets & login issues, WiFi/connectivity problems, printers, peripherals, and basic hardware. You will work closely with technicians to build strong foundational IT skills. Professionalism, dependability, and strong communication are just as important as technical ability in this role.

Requirements

• 3+ months of IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.)
• Strong interest in expanding technical and hardware support skills
• Reliable, professional, and eager to learn
• Solid communication and customer service abilities
• Must have reliable transportation
• Must be local to the DFW area

Nice To Haves

• Flexibility to work days, nights, or weekends

Responsibilities

• Responding to support tickets
• Assisting users via email, chat, and in-person support
• Troubleshooting issues such as: Password resets & login issues, WiFi/connectivity problems, Printers, peripherals, and basic hardware
• Working closely with technicians to build strong foundational IT skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed