Helpdesk Technician
About The Position
Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia designs, manufactures, and services a wide range of products, that include mission equipment, thermal management systems, engine technology, and propellers. The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users. Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters. The Helpdesk Technician requires deep technical expertise, strong problem-solving skills, and the ability to collaborate with other technology personnel. While primary focus is on supporting internal users, the role may include limited system administration responsibilities.
Requirements
- 5+ years of IT support experience (Tier 2/3) in a Windows environment
- Relevant certifications (e.g. CompTIA A+, Network+, Security+)
- Strong knowledge of Active Directory including Group Policy, and Microsoft 365
- Experience supporting A/V technologies
- Experience in manufacturing or engineering environments, including applications such as CAD, CAM, PDM, or IDEs
Responsibilities
- Troubleshoot Windows-based systems and ensure consistent performance and usability across supported devices
- Support and maintain A/V systems including Microsoft Teams Rooms
- Administer user profiles and permissions within Active Directory and Microsoft O365, including account creation, updates, and access changes
- Provide basic system administration support for company applications
- Deploy endpoint devices using standard imaging and management tools
- Maintain end user knowledgebase articles and internal work instructions
- Partner with infrastructure, security, and application teams to resolve incidents and implement improvements
- Support and administer virtualized app infrastructure
Benefits
- medical, dental, vision, life, disability
- Paid time off and holidays
- 401(k) plan with employer contribution matching
- Growth Participation Unit program (GPU)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
