Level 2 Desktop Support - Tomball, TX

Military Spouse Corporate Career Network•Tomball, TX

1d•Onsite

About The Position

CompucomStaffing is seeking a qualified Level 2 Desktop Support professional for an onsite position in Tomball, TX. This role involves providing effective diagnostic evaluation of end-user needs, responding to and resolving technical issues and projects to customer satisfaction. The resource will identify, research, and resolve technical problems, respond to the incident management system, and handle telephone calls and emails.

Requirements

Minimum 1 to 3+ years of related work experience
Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
Must be able to support Apple and Android mobile phones
Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
Frequently lift and / or move items over 50 pounds
Excellent telephone presence with organized follow-up skills
Ability to multitask - Sense of urgency; maintain a positive attitude
Strong user-centric focus; service oriented attitude
Must have strong verbal and written communication skills
Must have organizational skills
Be proficient in decision making and take initiative
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes.

Nice To Haves

Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred
Experience with Small PDF, and Auto Desk applications, a plus
Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus

Responsibilities

Assure continuity of the computer system for all system users
Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
Provide support of a Google based business, using Google business applications
Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
Set up equipment for employees, or assist moving equipment around
Coordinate with software and hardware vendors to resolve any technical issues
Develop training materials and procedures, and / or train users in the proper use of hardware and software
Provide solutions in a timely fashion for issues that may arise with all client applications
Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction
Identify trends in the support calls and develop documentation to address the most-often reported problems and issues.
Notify management of increasing trends, unusual activity or repeated activity
Recommend changes in software and hardware to improve computer capabilities
Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Performs other duties as assigned.