Level 1 IT Support Engineer (Field-Based)

Mobiz • Waveland, MS

16d • Onsite

About The Position

We are seeking a dependable, customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client’s production facility. The position bridges remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level. The successful candidate enjoys problem-solving and supporting users face-to-face.

The role involves troubleshooting and repairing hardware; installing and configuring Windows and macOS operating systems and business applications; deploying workstations, laptops, and mobile devices; and resolving basic wired and wireless network issues. It also supports data closet patching and cabling, workstation moves, equipment relocations, and hardware upgrades. The engineer maintains asset records and support documentation, resolves service tickets promptly, escalates complex issues to Level 2 or 3, and provides professional, customer-focused on-site support.

This role requires access to a client’s industrial facility. Any offer is contingent on meeting the client’s site safety, security, and background clearance requirements and passing a pre-employment drug screen.

Requirements

• At least 3 years of experience in help desk, desktop support, or Level 1 IT field support.
• High school diploma or equivalent.
• Proficiency with Windows 10/11 and basic macOS.
• Strong understanding of PC components, peripherals, and basic networking, including TCP/IP, DNS, and DHCP.
• Experience with Microsoft 365, including Outlook, Teams, and OneDrive.
• Competency with remote support tools such as TeamViewer or Microsoft RDP.
• Familiarity with ITSM platforms such as ServiceNow, Jira, or Zendesk.
• Excellent communication and customer service skills.
• Strong time management and problem-solving abilities, adaptability, initiative, attention to detail, and ability to work independently.
• Strong safety awareness.
• Demonstrated experience troubleshooting hardware, software, operating systems, network connectivity, and peripheral devices.
• Experience supporting Windows-based environments, including Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.
• Ability to independently diagnose and resolve technical issues, prioritize service requests, document work, and escalate complex issues appropriately.
• Valid driver’s license and reliable transportation.
• Ability to lift and transport IT equipment weighing up to 50 lbs.
• Ability to crawl under desks and work in office and production environments.
• Must meet client site safety, security, and background clearance requirements and pass a pre-employment drug screen.

Nice To Haves

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
• CompTIA A+ certification.
• Microsoft endpoint management or device administration certification, such as Microsoft 365 Certified: Endpoint Administrator Associate.
• Experience supporting users in a multi-site, field service, or on-site IT support environment.
• Experience working in a manufacturing, industrial, production, or other safety-sensitive environment.

Responsibilities

• Troubleshoot and repair hardware issues involving PCs, printers, scanners, webcams, and other equipment.
• Install and configure Windows and macOS operating systems and standard business applications.
• Set up and deploy workstations, laptops, and mobile devices.
• Troubleshoot basic wired and wireless network connectivity issues.
• Assist with patching and cabling in data closets as needed.
• Support workstation moves, equipment relocations, and hardware upgrades.
• Maintain accurate physical asset records, inventory, and support documentation.
• Resolve incident and service request tickets in a timely manner.
• Document support activities clearly and escalate issues to Level 2 or 3 support as needed.
• Provide professional customer service during on-site interactions and respond promptly to support needs.
• Follow established security, safety, and site-access procedures.
• Collaborate with internal support and infrastructure teams.

Benefits

• Supportive, collaborative IT team.
• Dynamic work environment.
• Hands-on work with a tangible impact through technical support.
• Opportunity to advance an IT career in a role that values field expertise and problem-solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED