Level 1 Endpoint Management Technician

TriMark•Lewisville, TX

6d•Onsite

About The Position

We are seeking a Level 1 Endpoint Management Technician to support the deployment, maintenance, and troubleshooting of end-user devices across the organization. This role focuses on ensuring consistent, secure, and efficient endpoint delivery and experience while working closely with internal IT teams and end users.

Requirements

1–3 years of IT support or endpoint management experience
Basic knowledge of Windows 10/11 and common business applications
Familiarity with Active Directory, Azure AD, or similar identity platforms
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple tasks and prioritize effectively

Nice To Haves

Experience with NinjaOne (RMM/patching/monitoring)
Experience with SOTI MobiControl (MDM for Android/iOS devices)
Experience with Microsoft Intune (device configuration, compliance, and deployment)
Basic understanding of endpoint security tools and best practices

Responsibilities

Provide Tier 1 support for endpoint-related issues (Windows, mobile devices, peripherals)
Assist with provisioning, imaging, and deployment of laptops, desktops, mobile devices and Printers
Perform routine maintenance, updates, and patching of endpoint systems
Support device lifecycle processes including onboarding, replacements, and decommissioning
Support and maintain accurate asset and configuration records
Assist with endpoint security compliance and policy enforcement
Document procedures, resolutions, and knowledge base articles