Level 1 Endpoint Management Technician

TriMark•Lewisville, TX

1d•$31 - $33•Onsite

About The Position

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com We are seeking a Level 1 Endpoint Management Technician to support the deployment, maintenance, and troubleshooting of end-user devices across the organization. This role focuses on ensuring consistent, secure, and efficient endpoint delivery and experience while working closely with internal IT teams and end users.

Requirements

1–3 years of IT support or endpoint management experience
Basic knowledge of Windows 10/11 and common business applications
Familiarity with Active Directory, Azure AD, or similar identity platforms
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple tasks and prioritize effectively

Nice To Haves

Experience with NinjaOne (RMM/patching/monitoring)
Experience with SOTI MobiControl (MDM for Android/iOS devices)
Experience with Microsoft Intune (device configuration, compliance, and deployment)
Basic understanding of endpoint security tools and best practices

Responsibilities

Provide Tier 1 support for endpoint-related issues (Windows, mobile devices, peripherals)
Assist with provisioning, imaging, and deployment of laptops, desktops, mobile devices and Printers
Perform routine maintenance, updates, and patching of endpoint systems
Support device lifecycle processes including onboarding, replacements, and decommissioning
Support and maintain accurate asset and configuration records
Assist with endpoint security compliance and policy enforcement
Document procedures, resolutions, and knowledge base articles