GC Retail Lessons Lead Store 345
About The Position
The Lessons Lead helps ensure a positive experience for Guitar Center customers and music students. The role sells lesson and rehearsal packages, answers customer questions, and gives tours of the Lessons facility. It also supports lesson-program growth, coordinates instructors’ teaching and non-teaching schedules with student availability, and maintains lesson and rehearsal schedules and related systems. The successful candidate is customer-focused, approachable, knowledgeable, and able to resolve customer service issues. The position requires clear, courteous communication with diverse internal and external stakeholders, strong organization and attention to detail in a fast-paced environment, and the ability to lead, mentor, and develop others, including a geographically dispersed team.
Requirements
- At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
- Ability to lift up to 25 pounds.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Customer service skills and the ability to provide a positive customer experience.
- Clear, courteous written and verbal communication skills.
- Organizational and time-management skills, attention to detail, and ability to multitask in a fast-paced environment.
- Ability to lead, manage, mentor, and develop others, provide feedback, and manage a geographically dispersed team.
Nice To Haves
- Associate’s degree.
- Skilled understanding of Guitar Center retail systems and processes.
Responsibilities
- Increase student enrollment in the lesson program through sales and promotional programs.
- Sell rehearsal space.
- Communicate with parents and students to support a positive experience.
- Guide instructors, students, and lesson scheduling by coordinating instructor availability and teaching and non-teaching schedules.
- Maintain and increase curriculum sales.
- Ensure systems are functioning properly.
- Maintain lesson and rehearsal schedules for the facility.
- Additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Mental health support
- Paid sick time
- Paid holidays
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for musician employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
