Lending Solution Specialist

Charles Schwab Inc. • Westlake, TX

1d • $33 - $38 • Onsite

About The Position

The Specialist, Lending Solutions applies knowledge skills and experience to perform daily bank lending solutions tasks. The role is responsible for handling daily inbound and outbound phone hotline activities and operational tasks related to the Pledged Asset Line product, including transaction processing, money movements, account open and account maintenance support, and general PAL information. Charles Schwab Bank follows the three lines of defense model of risk governance. The Associate, Bank Operations is a first line of defense position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal Bank regulations in the context of their responsibilities. Demonstrate passion, energy, emotional intelligence, and problem-solving skills while delivering outstanding service to our clients via inbound calls and outbound calls. Be a reciprocal member on a small team of professionals dedicated to resolving a variety of sophisticated client inquiries including, but not limited to; questions on Bank Lending applications in process and existing Bank Lending accounts, closing PAL’s, line decrease and increase requests, Maturing Bank Lending accounts, processing of journal requests, and facilitating Bank Lending advances and payments. Work with clients by phone to provide rate quotes, Bank Lending payments, payoffs and basic information on our lending products. Deliver exceptional client service while demonstrating ownership and accountability to ensure that all inquiries are handled efficiently and accurately. With a focus on service, the client experience and “one call resolution”, partner with and serve as a subject matter authority to internal Schwab employees and departments regarding the Pledge Asset Line product. Support the Bank Lending Team on the following functions. Wire verification Work with Bank Lending loans and communicate effectively with clients/Business Partners and/or Investment Advisors (IA) Existing Bank Lending account servicing

Requirements

• 1-3 years of client service and/or operations experience
• Knowledge of banking regulations and policies
• Available for Monday through Friday shift somewhere between the hours of 8:30am est to 7pm est.

Nice To Haves

• Ability to learn and navigate new systems.
• Willingness to work in a cross-functional team environment.
• Ability to complete multiple tasks within defined timeframes.

Responsibilities

• Handling daily inbound and outbound phone hotline activities and operational tasks related to the Pledged Asset Line product
• Transaction processing
• Money movements
• Account open and account maintenance support
• General PAL information
• Assuring compliance with all Bank policies and procedures, as well as all applicable state and federal Bank regulations
• Resolving client inquiries on Bank Lending applications in process and existing Bank Lending accounts
• Closing PAL’s
• Handling line decrease and increase requests
• Managing Maturing Bank Lending accounts
• Processing of journal requests
• Facilitating Bank Lending advances and payments
• Providing rate quotes, Bank Lending payments, payoffs and basic information on lending products
• Partnering with and serving as a subject matter authority to internal Schwab employees and departments regarding the Pledge Asset Line product
• Wire verification
• Working with Bank Lending loans and communicating effectively with clients/Business Partners and/or Investment Advisors (IA)
• Existing Bank Lending account servicing

Benefits

• bonus or incentive opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed