Lending & Portfolio Services Specialist (15 Month Contract)

Peoples Group•Vancouver, BC

7d•CA$55,000 - CA$65,000•Hybrid

About The Position

The Lending & Portfolio Services Specialist supports commercial and consumer lending operations by managing the end-to-end servicing lifecycle. This includes verifying EFTs, wires, and transfers, processing property taxes, and supporting funding and payment activities. The role ensures accurate recordkeeping by maintaining digital loan files and uploading documentation, while coordinating closely with internal teams and external partners such as CMHC, servicers, insurers, and brokers. It also supports client and investor relationships through ongoing communication and issue resolution. A strong understanding of mortgage policies, company procedures, and the CMHC servicing framework is essential to ensure compliance, accuracy, and efficient portfolio management. Candidates proficient in both French and English will be given priority.

Requirements

Minimum 6 months’ work experience in an administrative setting.
Fluency in French and English preferred.
Good financial acumen with experience in a financial institution preferred.
Strong reconciliation skills.
Strong relationship building and customer service skills with excellent communication, both written and verbal.
Excellent computer skills including Microsoft Office (Outlook, Word, Excel) and Adobe.
Strong time management and organizational skills.
A self-starter who can work independently or as part of a team.
Works well under pressure and with tight deadlines and is able to prioritize tasks in a changing environment.

Nice To Haves

Previous experience in a similar position within a mortgage or loan administration department would be an asset.
Project exposure would be an asset.

Responsibilities

Verify EFTs, transfers and wires via various banks, within authority level.
Process property taxes on a daily/weekly basis.
Manage all aspects of daily, monthly and annual mortgage and consumer lending.
Provide funding, payment and processing support for commercial funding.
Maintain digital file records, and upload documents to portal libraries.
Liaise with various internal departments, as well as external; insurance consultants, CMHC, & servicer partners & mortgage brokers regarding ongoing payments.
Direct internal/external customer and investor relations and relationship management.
Maintain a working knowledge of the Mortgage policies and procedures on the Portal, company policies and procedures, and the CMHC servicing manual.