Lending Operations Manager (Relocation To OK Options)

TEKsystems•Los Angeles, CA

3d•$125,000 - $150,000•Hybrid

About The Position

The Lending Operations Manager oversees the Loan Account Servicing Department’s daily functions, processes, and risk controls, ensuring loan accounting and data integrity in the Jack Henry loan accounting system. The department’s scope includes loan data input and maintenance, research, advance and payment processing, participation services, general ledger reconciliation, escrow, and loan customer service for Oklahoma and Texas community banks. The role leads a large team of more than 20 employees, including 2–3 direct-report supervisors. The posting describes the position as onsite in Durant, Oklahoma, with four days onsite and one remote day, and says relocation packages are available. Elsewhere, it describes the position as hybrid and based in Los Angeles, California. This is a permanent position. The listed annual pay range is $125,000–$150,000. Compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

Requirements

10+ years of progressive banking or financial services experience, including 5+ years of supervisory experience.
3–5 years of advanced loan accounting system experience, including loan setup, maintenance, escrow, loan codes, general ledger reconciliation, participations, and lending regulatory requirements.
Bachelor’s degree in Accounting, Business, or a related field.
Strong Excel and Word skills.
Some knowledge of document or exception tracking and imaging systems.
Proven team-building, coaching, conflict management, and decision-making skills.
Experience servicing multiple loan types and products.
Commercial-only or consumer-only servicing leadership experience is accepted; experience with both is ideal but not required.

Nice To Haves

Experience servicing both commercial and consumer loans.

Responsibilities

Ensure loans are boarded and maintained accurately and on time in the core loan accounting system, including HMDA and CRA data entry.
Ensure accurate and timely payment application.
Manage escrow analysis and payment processing for the Bank and Mortgage divisions.
Manage participation services and SBA-guaranteed loan reporting.
Own daily and monthly core system reporting.
Resolve credit disputes, corrections, and inquiries.
Manage loan-related risk controls within established tolerances.
Lead, schedule, coach, and evaluate staff; recruit, hire, train, and develop a successor.
Meet department KPIs, production goals, and service standards.
Partner across lending, credit, operations, compliance, and sales to resolve issues.
Represent loan operations on enterprise initiatives, including new products and services.
Recommend and implement process improvements.