Sheffield Lending Officer I

Truist•Winston-Salem, NC

4d•Onsite

About The Position

The Lending Officer I position is responsible for evaluating and underwriting retail loan applications, ensuring compliance with fraud and loan processing policies. This role facilitates the creation of correct loan promotions and documentation for execution. The Lending Officer I is expected to provide an excellent client experience to approved dealers, building and maintaining lending relationships within Sheffield and TRUIST's risk guidelines. This includes assisting dealers with financing procedures, policies, and options, and exhibiting excellent client experience behavior during all interactions.

Requirements

High School diploma or equivalent
Three years of retail finance experience particularly related to underwriting loans for a dealer network
Strong decision making and organizational skills
Excellent verbal and written communication skills
Strong customer service skills both to internal and external clients
Demonstrated problem-solving skills
Ability to work effectively in a fast-paced environment
Ability to multi-task and take on projects to assist the department with initiatives
Ability to understand larger loan request and underwrite the request in a timely fashion
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

Bachelor's degree
Advanced computer skills
Sales effectiveness

Responsibilities

Process and decision credit applications, including larger dollar requests as needed, assessing applicant risk consistent with Sheffield Loan Processing policies.
Underwrite consistent with fraud processes, applying override rules and adjudicating correct promotions for the original equipment manufacturer (OEM) and approving credit under correct advance rates.
Ensure all loan application, customer, dealer, and collateral information is logged into the loan origination system correctly and accurately.
Make credit decisions within Sheffield's service level agreement (SLA) time range.
Field and service dealer/customer client questions relating to underwriting, operational or procedural details, including promotional offerings, policies, incentives, lien perfection, and other general information.
Provide various direct mailings of current programs to dealers to develop relationships.
Carry out dealer penetration and relationship building initiatives through tele-consulting, visiting dealer meetings, and open houses.
Maintain working knowledge of products that Sheffield finances and knowledge of manufacturer's suggested retail prices (MSRPs).
Assist in the development, implementation, and execution of new policies, procedures, and processes related to loan processing.
Assist management and other departments with periodic operational, regulatory, credit research, fraud research, and other projects, ensuring separation of duties principles are followed.
Represent Sheffield at various trade shows, dealer open houses, and dealer meetings.
Assist in managing fraud and mitigating Bank Secrecy Act/Anti-Money Laundering (BSA/AML) risk by following approved policies.
Follow underwriting and scorecard processes, including properly documenting accounts and using correct mitigating factors when adjudicating credit.
Correctly calculate long-term value (LTV) and advance rates under OEM approved guidelines.