Lending Compliance Program Manager

Tower Federal Credit Union•Laurel, MD

2d•$98,509 - $123,136

About The Position

The Lending Compliance Program Manager manages and monitors the regulatory compliance management program in support of Tower Federal Credit Union’s Lending Division. The role leads and assists with developing, implementing, monitoring, and updating Lending Division processes and procedures in response to new or changing regulatory requirements. It supports compliance across real estate lending, consumer lending, loan servicing, and collections, and provides guidance on legal and compliance requirements, operational risks, and internal controls. The position supports the Vice President of Lending Compliance and Regulatory Affairs and serves as a primary department contact for regulatory matters, internal and external audits, and legal concerns and complaints. The incumbent works with operational teams and division leadership to integrate compliance requirements into day-to-day operations, deliver training and monitoring, investigate member complaints, identify and mitigate risk, and report findings. The role also oversees compliance data and reporting, supports portfolio analysis and fraud reviews, coordinates collateral verification preparations, manages vendor-related approvals, and contributes to business continuity and disaster recovery activities. The role includes managing a team, including writing annual performance reviews and holding annual performance meetings with direct reports. The position requires safeguarding member personal and financial information and accessing it only as required for the job. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; hours may extend beyond that schedule when operating conditions require. The hiring range is $98,509–$123,136.

Requirements

Bachelor’s degree in business, finance, law, or a related area of study, or a combination of education and experience.
Five to eight years of progressively responsible experience in lending operations, quality control, or compliance.
In-depth knowledge of state and federal laws governing mortgage lending, consumer lending, loan servicing, and collection activities, including TRID, RESPA, HMDA, TILA, ECOA, SCRA, MLA, Fair Lending laws, FDCPA, TCPA, and FCRA, especially as applied to federal credit unions.
In-depth knowledge of conventional, correspondent, and private investor loan programs and understanding of secondary mortgage market requirements.
Demonstrated analytical decision-making ability and attention to detail.
Ability to research legal and regulatory requirements affecting real estate and consumer lending.
Ability to manage projects from initiation to completion.
Ability to work under stress while maintaining personal and team productivity.
Ability to resolve problems and handle varied situations with limited guidance.
Ability to create processes and procedures in response to system changes and updates.
Ability to work accurately with mathematical concepts.
Ability to interpret, understand, and apply federal and state lending regulations, Tower Federal Credit Union Lending Guidelines, and FNMA/FHLMC/investor guidelines.
Ability to work and communicate effectively and professionally with senior management, regulators, and departmental leaders.
Ability to work independently, identify and solve problems, seek guidance when necessary, and resolve issues expeditiously.
Proficiency with Word, Excel, Outlook, the internet, email, DNA/CORE, FICS, loan origination software, and other applications as needed.
Ability to adapt to changes in internal, market, or regulatory environments and exercise prudent judgment.
Ability to work within stringent time constraints and a high-pressure environment.
Ability to provide and receive constructive feedback from management.
Ability to manage a team and evaluate and guide others.
Ability to represent the credit union professionally to members and third-party strategic partners.
Working knowledge of Tower Federal Credit Union first mortgage, home equity, and consumer lending products, underwriting guidelines, and processing procedures, and of applicable CFPB, NCUA, Tower Federal Credit Union, MI, and investor requirements.
Knowledge of and adherence to credit union policies and procedures and regulations relating to the Bank Secrecy Act, USA PATRIOT Act, and OFAC.
Ability to work hours beyond the defined schedule when operating conditions require.
Ability to lift up to 20 pounds, with or without assistance, in compliance with ADA.

Nice To Haves

Completion of training in lending regulatory compliance, practices, and operations is highly desired.

Responsibilities

Support compliance activities for the Lending Division, including real estate lending, consumer lending, loan servicing, and collections.
Advise division leadership on legal and compliance requirements, operational risks, and applicable internal controls.
Implement compliance reviews and monitoring to identify and manage regulatory compliance risk.
Work with operational teams to integrate compliance requirements into daily operations and establish appropriate training programs and monitoring plans.
Investigate official member complaints, prepare relevant reporting, and recommend mitigation activities to the Vice President of Lending Compliance and Regulatory Affairs.
Prepare for regulatory, internal, and external audits by gathering and providing requested documentation and following up on additional requests.
Coordinate with department leadership to develop procedures and internal controls that address gaps identified by auditors.
Maintain relationships with Lending Operational leadership and advise on legal and compliance implications of new products, procedures, and operational initiatives.
Stay current on industry trends, regulatory changes, and potential operational risks.
Supervise monthly, quarterly, and annual data collection and validation from Lending Division departments.
Review quality assurance and other reports for patterns or practices that may indicate Fair Lending violations, and provide reporting and feedback to the Vice President and department leaders.
Work with division leaders on Multi-Dimensional Portfolio Analysis by reviewing loan portfolio status changes and reporting on delinquent and defaulted loans; identify deficiencies and recommend corrective action.
Partner with Lending Division leadership to review charged-off and first-payment-default loans for potential misrepresentation and fraud when warranted.
Coordinate preparation for loans pledged as collateral under Federal Reserve and Federal Home Loan Bank Collateral Verification Review requirements.
Collaborate with BSA/Fraud, Compliance, Risk Management, and lending leaders to ensure staff are trained to detect possible fraud, Fair Lending violations, and elder financial abuse.
Monitor participation in and completion of compliance training for Lending Division departments.
Monitor permissible purpose when other departments use applicant or employee credit score information.
Maintain vendor partnerships and obtain required approvals for contract renewals, changes, or updates.
Provide input to business continuity plans and implement disaster recovery procedures when needed; participate in disaster recovery testing of real estate lending services.
Develop, analyze, and present statistical and written reports to provide timely and accurate information on progress toward goals and objectives.
Participate in projects and action items assigned by the Vice President of Lending Compliance and Regulatory Affairs.
Write annual performance reviews for direct reports and conduct annual performance meetings with each individual.
Arrange and attend regular team meetings to promote teamwork and cooperation and provide feedback on workflow and processes.
Maintain the confidentiality and security of member information and access it only as required by the job.