Lender Placed Analyst I

Proctor Loan Protector•Troy, MI

4d•Onsite

About The Position

The Lender Placed Analyst I (LPA I) is responsible for providing information and assistance in the placement of insurance and the use of Proctor’s various products and programs. The LPA I must be able to effectively problem solve issues that may arise. The LPA I is responsible for performing technical and administrative tasks and maintain client documentation. This role involves working with the Outsourcing Operations team for file processing, performing technical and administrative tasks such as daily file processing, letter generation, refund processing, billing, and payment reconciliation. The LPA I will also maintain client documentation, handle problem resolution, and participate in UAT for system changes/enhancements/letter writing. A key aspect of this role is maintaining frequent, open communication with clients, with particular sensitivity to their changing needs and requirements.

Requirements

Associates degree or equivalent work experience
Proficient with MS Office
Attendance/Quality/Production must meet or exceed Proctor LP standards
Good communication and proficient computer skills
Ability to think analytically
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Problem solving—the individual identifies and resolves problems in the timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Nice To Haves

Insurance or mortgage industry background
Bachelor's degree

Responsibilities

Working with the Outsourcing Operations team for file processing
Perform technical and administrative tasks such as: Daily file processing, Letter generation, Refund processing, Billing, Payment reconciliation
Maintain client documentation
Problem resolution
UAT – system changes/enhancements/letter writing
Responsible for frequent, open communication with clients with particular sensitivity to changing needs and requirements.