MSR/Lender

EMBLEM CREDIT UNION • Anniston, AL

2d • Onsite

About The Position

Assists members and potential members with account and loan requests and/or inquiries in a friendly, respectful, courteous, and professional manner. Contributes to member satisfaction and retention. Performs routine member monetary transactions.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Working knowledge of established teller procedures and policies.
• Understanding of Credit Union operations.
• General office equipment such as calculators, computers, photocopiers, and scanners.

Nice To Haves

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Communicates information and ideas in speaking so others will understand.

Responsibilities

• Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints.
• Reviews loan applications and analyzes current financial position of members to evaluate needs, recommends loan options, and determines the degree of risk involved in extending credit to applicant.
• Denies requests or finalizes approved requests per consumer lending policies and underwriting guidelines.
• Identifies and creates opportunities to present other credit union products or services by actively cross-selling and counseling prospects. This includes ancillary loan products, including but not limited to: GAP, vehicle service contracts, life, and disability insurance.
• Protects and verifies the identity of the member.
• Reviews account information for alerts and irregularities.
• Makes necessary changes to member account information as needed.
• Demonstrates knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED