Legal Transformation, MD

State Street • Boston, MA

3d • $170,000 - $282,500 • Hybrid

About The Position

Reshape how legal services are delivered across the enterprise — through process redesign, AI-enabled workflows, agentic capabilities, and a modernized operating model. We are seeking a leader to set vision, drive execution, and partner across Legal and the business to deliver measurable outcomes.
This is a player-coach role for a seasoned transformation leader who has done this work inside the legal industry — someone who knows where the friction lives in legal processes, has hands-on experience deploying legal technology at scale, and can move fluently between executive strategy conversations and the day-to-day mechanics of delivery.
The role sits at the center of a connected leadership team: you will own the transformation portfolio holistically, working in close partnership with the leader of Contracting and Contracting Transformation and the leader of Business Intelligence and Data).

Requirements

• 15+ years of progressive experience, including significant time leading transformation within the legal industry (in-house legal department, law firm, ALSP, or legal-focused consulting practice).
• Demonstrated track record of process transformation in legal — contracting, litigation support, advisory workflows, or legal operations — with quantifiable productivity and quality outcomes.
• Hands-on experience deploying legal technology at scale: CLM platforms, matter/e-billing systems, knowledge management, and GenAI/agentic AI tools.
• Agile methodology experience — comfortable running scrum/Kanban cadences and scaling agile in a non-engineering environment.
• Proven change management track record in professional services or regulated environments
• Experience operating in a regulated environment and transforming within a controls-heavy context.
• Financial acumen — able to build business cases, defend investment asks, and track run-rate productivity outcomes.
• Data fluency — comfortable working with workforce analytics, process mining outputs, and AI-generated insights to inform decisions.
• Track record of working with outside counsel and ALSPs, including driving vendor discipline and value.
• Experience leading and developing teams as a player-coach.

Nice To Haves

• Strong executive presence and communication — able to engage credibly with the General Counsel, Executive Committee, and senior business leaders.
• Influencing without authority — builds coalitions across Legal, Technology, Finance, and the business.
• Strategic vision paired with operational rigor — sees the destination and builds the path to get there.
• Enterprise mindset — applies a shareholder lens to decisions, exercises principled challenge, and balances local optimization with enterprise outcomes.
• Build-don't-just-buy orientation — can shape custom and agentic solutions, not just deploy vendor tools off the shelf.
• Bias for action — comfortable with ambiguity and willing to make decisions with incomplete information.
• Strong collaborator — partners well across functions and levels; gives credit and shares ownership; operates effectively as one of three peer transformation leaders.
• Intellectual curiosity — stays current on legal industry trends, emerging technology, and benchmarks.

Responsibilities

• Set and drive the transformation agenda. Translate the Legal Department's strategic priorities into a clear, sequenced transformation roadmap with measurable productivity, quality, and risk outcomes across the full portfolio.
• Own the portfolio view. Provide oversight, sequencing, and integration across all transformation workstreams — including contracting transformation — ensuring dependencies are managed, investments are prioritized, and outcomes are delivered.
• Lead end-to-end process transformation. Redesign core legal processes (matter management, vendor management, advisory workflows, and others) using lean and design-thinking principles — eliminating waste, standardizing where it matters, and building in controls.
• Own the legal technology agenda. Partner with IT, Procurement, and external vendors to evaluate, deploy, and adopt legal tech (matter management, e-billing, knowledge management, GenAI, and agentic AI platforms). Ensure tools land with users and deliver promised value.
• Run an agile delivery model. Establish and operate an agile cadence (sprints, backlogs, demos, retros) that gives leadership visibility into progress and empowers teams to move quickly.
• Partner closely with Contracting and Business Intelligence leadership. Operate as a tight leadership trio — aligning roadmaps, sharing capacity, and ensuring data and insights flow into every transformation decision.
• Lead a small, high-performing team — and roll up your sleeves. Coach and develop a lean team of transformation professionals while personally leading the most complex or executive-facing workstreams.
• Drive change management and adoption. Build the communications, training, and reinforcement mechanisms required to land change with attorneys and legal professionals — including those who are skeptical of process and technology.
• Partner across the enterprise. Collaborate with Finance, Risk, Compliance, Technology, Procurement, and business units to align transformation efforts with broader enterprise priorities.
• Communicate with executives. Prepare and deliver materials for the General Counsel, Executive Committee, and senior business leaders that frame decisions clearly and surface tradeoffs.
• Measure what matters. Partner with Business Intelligence to build the metrics, dashboards, and reporting that demonstrate productivity gains, run-rate impact, and quality outcomes.

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards
• eligibility for certain tax advantaged savings plans
• inclusive development opportunities
• flexible work-life support
• paid volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed