Legal Technology Analyst II - Information Technology Team - City Attorney's Office (1052)

City and County of San Francisco•San Francisco, CA

3d•Hybrid

About The Position

The San Francisco City Attorney’s Office is seeking an experienced, qualified, and motivated professional to join its Information Technology (IT) Team as a Legal Technology Analyst II. This role supports the modernization, maintenance, and reliability of the Office's IT systems. A primary responsibility will be to assess current and alternative technology solutions used in legal and litigation workflows, determine the tools that best meet the Office’s needs, and implement and support them to improve efficiency, quality of work product, and outcomes. The ideal candidate has a broad understanding of technologies used in the legal industry, experience supporting them in a high-demand environment, and familiarity with IT governance and service-management principles. This role requires the ability to translate technical concepts into clear guidance for internal customers at all levels of the Office. The Information Technology Team is a collaborative and dynamic group of 13 employees responsible for providing customers with a comprehensive package of applications including litigation support and digital forensic tools, conducting research of hardware and software developments, identifying appropriate technologies, integrating equipment and software, and facilitating productivity and customer satisfaction.

Requirements

An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
One (1) year in the information systems field, including technical support, content management, administration of network applications, system analysis, or service design.
Ability to execute tasks with efficiency and quality.
Possess a desire to learn.
Excellent communication skills.
Ability to collaborate effectively with colleagues at all levels of the Office, including the Executive Team, as well as with City partners and external vendors.
Strong customer-service mindset—focused on responsiveness, problem solving, and professionalism.
Disciplined self-starter.
Positive team player.

Nice To Haves

Three or more years of experience in the job responsibilities described.
Experience with Microsoft 365 including Exchange and Entra ID.
Experience with Windows and Active Directory.
Solid and deep understanding of Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat.
Familiarity with NetDocuments.
Experience with SharePoint.
Experience with Microsoft Azure.
Experience with PowerShell, Windows command shell scripting, and Python.
Familiarity with MacOS, iOS, and Android.
Knowledge of Information Governance, ITIL, and ITSM.
Bachelor’s degree in computer science or related field.
Excellent analytic and troubleshooting skills.
Excellent writing and documentation skills.
Excellent verbal and presentation skills.
Good interpersonal and communication skills.
Possess attention to detail.
Experience in the consulting / professional services field.
Experience working in and/or with the legal industry.
Ability to assume responsibility quickly and work independently and efficiently.
Ability to manage and appropriately balance an active and varied workload as well as adjust to occasional workload increases.
Ability to exercise good judgment, multi-task, and meet deadlines.
Self-starter and active learner.
Desire and ability to work successfully as part of a team.
Ability to work closely and communicate effectively with internal customers to assist them in achieving their goals while providing informed guidance about technical options with a “can-do” problem solving attitude.

Responsibilities

Implement management’s technology initiatives by deploying new tools, enhancements, and solutions.
Collaborate closely with stakeholders to understand their technical challenges and operational needs to guide them toward effective solutions.
Evaluate the current technical environment and identify opportunities to improve processes and technologies.
Develop comprehensive user and technical requirements.
Conduct training sessions and support end-user adoption of new tools and optimized workflows.
Develop usage guidelines, best-practice recommendations, user documentation, training materials, and other supporting resources.
Improve system efficiency through innovative problem-solving and solution design.
Provide 24-hour on-call support as part of a rotating schedule to ensure rapid response and recovery in the event of software or hardware issues affecting mission-critical systems and networks.