V105 - Legal Team Support Specialist

Job Duck

10d•Remote

About The Position

Join Job Duck as a Legal Team Support Specialist and become an integral part of a mission-driven team dedicated to supporting justice initiatives. In this role, you will play a vital part in processing medical records and billing, organizing data, and providing essential administrative and legal support to paralegals. Your daily impact will be felt through your meticulous attention to detail, proactive communication, and ability to thrive in a structured, high-volume environment. The ideal candidate is self-driven, disciplined, and comfortable working remotely, contributing to collaborative teams while adapting to evolving needs. If you excel at following established systems, enjoy supporting others, and are committed to maintaining confidentiality, you will find this position both rewarding and impactful.

Requirements

1-2 years of experience working as a legal assistant or in a law firm
Strong attention to detail required
Self-driven and disciplined
Team-oriented mindset
Adaptability and flexibility
Comfort with structured workflows and established processes
Good numerical skills; proficiency in Excel
Strong English communication skills (verbal and written)
Experience working successfully in a remote environment
Ability to handle confidential information
Comfortable making outbound client calls
Willingness to support different teams as needed
Location and timezone: Remote, Central Standard Time (CST)
Working Hours: Monday to Friday
Expected call volume: Moderate (approximately 6-15 calls per day)
Software and Tools Required: - CRM: Clio - VOIP: ESI - Internal Communication: WhatsApp, Zoom - Email/Calendar: Microsoft Suite & Outlook
Work Shift: 8:00 AM - 5:00 PM [CST][CDT] (United States of America)
Languages: English

Responsibilities

Maintain confidentiality and work in a secure, private workspace
Adhere to established systems and workflows
Create and maintain medical expense summaries and billing logs in Excel
Track and organize records and bills once received
Request and process medical records and medical bills through external portals
Support paralegals by ensuring documentation is accurate, complete, and properly processed
Manage outgoing requests and follow-ups
Work within a case management system and use document/email templates
Provide light administrative legal support as needed
Make outbound client calls (approximately 5–10 per day) for monthly 28-day client check-ins