V105 - Legal Records Specialist

Job Duck

7d•Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a Legal Records Specialist who thrives in a fast-paced, detail-oriented environment and is eager to make a meaningful contribution to justice initiatives. In this position, you will be responsible for supporting paralegals by managing medical records, billing, and essential legal documentation. Your work will ensure that every case is handled with precision and care, directly impacting client outcomes and team efficiency. Success in this role comes from a disciplined approach, strong communication skills, and a willingness to collaborate across teams. Candidates who are comfortable making outbound calls, enjoy structured workflows, and value confidentiality will excel and grow in this dynamic setting.

Requirements

1-2 years of experience working as a legal assistant or in a law firm
Strong attention to detail required
Self-driven and disciplined
Team-oriented mindset
Adaptability and flexibility
Comfort with structured workflows and established processes
Good numerical skills; proficiency in Excel
Strong English communication skills (verbal and written)
Experience working successfully in a remote environment
Ability to handle confidential information
Comfortable making outbound client calls
Willingness to support different teams as needed
Location and timezone: Remote, Central Standard Time (CST)
Working Hours: Monday to Friday
Expected call volume: Moderate (approximately 6-15 calls per day)
Software and Tools Required: - CRM: Clio - VOIP: ESI - Internal Communication: WhatsApp, Zoom - Email/Calendar: Microsoft Suite & Outlook

Responsibilities

Manage outgoing requests and follow-ups
Maintain confidentiality and work in a secure, private workspace
Create and maintain medical expense summaries and billing logs in Excel
Work within a case management system and use document/email templates
Track and organize records and bills once received
Request and process medical records and medical bills through external portals
Support paralegals by ensuring documentation is accurate, complete, and properly processed
Provide light administrative legal support as needed
Make outbound client calls (approximately 5–10 per day) for monthly 28-day client check-ins
Adhere to established systems and workflows