Legal Team Case Manager
About The Position
We are seeking a motivated and detail-oriented Legal Team Case Manager to join our Pre-Litigation team. This role is responsible for managing inbound and outbound client communications and ensuring clients receive timely, professional, and compassionate support throughout the early stages of their case. The Legal Team Case Manager plays a key role in gathering information, documenting interactions accurately, and supporting case progression. This position directly contributes to client experience and case quality and requires strong organization, follow-through, and communication skills.
Requirements
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Exceptional organizational skills and attention to detail
- The ability to manage multiple tasks and priorities simultaneously
- Comfort working in a fast-paced environment
- Professionalism, discretion, and sound judgment
- Proficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new systems
- The ability to work independently while taking direction and feedback
- High school diploma or equivalent required
- 1–2 years of experience in an administrative, customer service, or support role
Nice To Haves
- Associate degree in office administration or a related field preferred
- Experience in a professional office environment is helpful but not required
Responsibilities
- Communicating with clients and relevant third parties via phone, email, and written correspondence
- Handling inbound and outbound calls, emails, and messages in a professional and timely manner
- Conducting prompt and diligent follow-up on outstanding requests and documentation
- Establishing, maintaining, and updating detailed and confidential client records
- Preparing clear, professional written correspondence and internal documentation
- Navigating internal systems and following established firm procedures
- Collaborating with other departments to complete tasks and support case progression
- Responding to administrative inquiries and resolving routine questions
- Taking ownership of assigned tasks and following them through to completion
- Performing other related duties as assigned
Benefits
- Health insurance
- Dental insurance
- 401(k) with company match
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
