Legal Case Manager

SWAPP LAW PLLC•Spokane Valley, WA

1d•$22 - $26•Onsite

About The Position

At Craig Swapp & Associates, we provide unparalleled personal injury customer service and results. We emphasize the excellence that should be present in a leader in the personal injury law field by putting clients first, delivering world-class service, and winning for them. We are seeking an individual who shares our core values to join our team as a Case Manager for personal injury law in our Spokane Valley, WA office. We are looking for someone who takes pride in their work, holds themselves to high standards and seeks for excellence in all they do.

Requirements

General computer skills (working knowledge of Microsoft Word, Excel, and Outlook).
Good customer service skills a must.
Ability to handle confidential information with discretion.
Detail-oriented with exceptional organizational abilities.
Excellent communication and interpersonal skills.

Nice To Haves

Experience in personal injury law, medical, and/or insurance industries preferred.
Familiar with various legal practice areas is a plus.
Bi-lingual in English and Spanish is a plus.

Responsibilities

Organize and maintain detailed case files, including legal documents, correspondence, and client communications.
Track case timelines and deadlines to ensure all necessary actions are taken promptly.
Update and maintain case management software database regularly.
Serve as the client's main point of contact, keeping them informed with the status of their case.
Address client concerns promptly and professionally.
Obtain necessary information and documentation, including updated injuries and list of medical providers.
Collect all relevant medical records and bills.
Request billing ledgers, review outstanding balances, and list of providers.
Ensure timely billing and/or a lien is in place.
Assist with resolving contractual issues with Medicare and Medicaid, etc.
Work collaboratively with attorneys, other case managers, and legal staff.
Attend team meetings and case review sessions to provide updates on case statuses.