Legal Services Office Manager/Receptionist

AlerStallings•Dublin, OH

3d•Onsite

About The Position

AlerStallings is looking for an experienced Regional Client Administrator (RCA) for our office location in Dublin. Our RCA is a mix of a Receptionist and Office Manager. Unlike other law firms, this is NOT just an administrative role – you are a vital part of sales and operational teams. As an RCA, you would be responsible for (1) all incoming and outbound client communication and correspondence (phones, digital and traditional postage), (2) managing all internal operational aspects of your region’s office(s) (inventory and client experience), (3) maintaining our client filing system, and (4) providing world class customer service. Our RCA Team is recognized as both the face and heart of AlerStallings. They are responsible for delivering our first impression and being the point of contact for all client communication. AlerStallings’ unique approach to legal services is redefining financial planning – we participate in weekly TV & Radio Shows across Ohio. And it is working, we are one of the fastest growing companies in Ohio, with close to 20 offices and regularly recognized as one of the most innovative law firms in the country.

Requirements

Two (2) years+ of administrative support experience (must include phone support)
Expertise in Microsoft Office (including Teams)
Excellent grammar, spelling, proofreading and communication soft skills
GRIT – accountability, ownership, problem-solving, and toughness

Nice To Haves

Client Service Excellence
Be The Heart: Ensure our Attorneys are supported so that we can help more families – while being the compassionate front-line for our communication and client experience to our clients.
Commitment: committed to our process and systems of managing client services and support to learn the AS-Way.
Ownership: taking ownership and personal pride in the operational excellence and appearance of your office location(s), ensuring they have all the necessary items to deliver a world-class client experience.

Responsibilities

All incoming and outbound client communication and correspondence (phones, digital and traditional postage)
Managing all internal operational aspects of your region’s office(s) (inventory and client experience)
Maintaining our client filing system
Providing world class customer service