Legal Senior Onsite Service Specialist

Ricoh Americas Holdings • Los Angeles, CA

2d • Onsite

About The Position

This role is for a Legal Senior Onsite Service Specialist within a legal environment. The position requires upholding a high standard of professionalism and office etiquette, understanding client matter workflows, and handling confidential legal documents. Responsibilities include managing job requests, troubleshooting equipment, collaborating with team members, and assisting with building functions. The role also involves occasional support for meeting room setups, light maintenance, and reception duties, while adhering to safety standards and protocols. The specialist will handle time-sensitive and confidential documents, maintain billing and reporting logs, distribute mail and supplies, and deliver reproduction work. Tasks include scanning, file conversion, batch printing, and quality checks on copiers. The role also involves maintaining service logs, managing conference rooms, and assisting with facilities tasks like box moves and light maintenance. Occasional cleaning duties and periodic overtime may be required.

Requirements

• High school diploma or GED
• Minimum of one year of relevant work experience
• Proficiency in basic computer skills, including MS Office Suite
• Strong communication skills
• Ability to thrive in a fast-paced, customer-centric environment

Nice To Haves

• Previous experience in copy jobs or related fields
• Basic knowledge of electronics and copier equipment repair
• Working knowledge of copier and related equipment
• Knowledge of shipping/receiving procedures
• Basic knowledge of electronics
• Troubleshooting and problem-solving skills
• Ability to read and comprehend written technical information
• Excellent customer relations and verbal communication skills

Responsibilities

• Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
• Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
• Assist with scheduling needed equipment, labor, and supplies for offsite trials.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
• Handle time-sensitive documents that are confidential in nature.
• Maintain logs for billing and reporting.
• Distribute incoming mail and packages, office supplies, and fax transmissions.
• Deliver completed reproduction work to designated delivery areas.
• Perform scanning, file conversion, file naming, and encryption tasks.
• Perform batch printing using Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
• Assist facilities with box moves, office moves, and light maintenance duties.
• Perform occasional cleaning duties and may require periodic overtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED