LEGAL RECOVERY SPECIALIST Lvl 1
About The Position
This position is full-time, 40 hours per week on site at our Springfield, OR office. After training, start times vary with a ½ day Saturday rotation, once a month. A day in the life of a PROFESSIONAL Legal Recovery Specialist: Utilize advanced, industry-leading technology to communicate effectively with consumers. Receive training to handle inbound and outbound calls with professionalism and courtesy. Operate modern Accounts Receivable Management and Legal Management System (LMS) software. Collaborate closely with internal Legal Department teams, including Litigation, Small Claims, and Attorneys. Negotiate payment arrangements, address customer concerns, and support consumers on their path to financial stability. Demonstrate strong computer proficiency, including the ability to manage multiple screens and type at least 45 words per minute. Develop foundational skip tracing and settlement negotiation skills for legal accounts. Build a strong understanding of the lawsuit process and legal procedures. Apply sound judgment, attention to detail, and effective problem-solving abilities.
Requirements
- Self-motivated individual who thrives in a target-driven environment.
- Takes ownership of their performance.
- Confidently manages their daily workload to meet and exceed collection goals.
- Strong computer proficiency.
- Ability to manage multiple screens.
- Ability to type at least 45 words per minute.
Nice To Haves
- Bilingual Spanish skills
- College degrees
- Prior customer service experience
Responsibilities
- Utilize advanced, industry-leading technology to communicate effectively with consumers.
- Handle inbound and outbound calls with professionalism and courtesy.
- Operate modern Accounts Receivable Management and Legal Management System (LMS) software.
- Collaborate closely with internal Legal Department teams, including Litigation, Small Claims, and Attorneys.
- Negotiate payment arrangements, address customer concerns, and support consumers on their path to financial stability.
- Manage multiple screens and type at least 45 words per minute.
- Develop foundational skip tracing and settlement negotiation skills for legal accounts.
- Build a strong understanding of the lawsuit process and legal procedures.
- Apply sound judgment, attention to detail, and effective problem-solving abilities.
Benefits
- Competitive wages
- Careers with advancement opportunities
- Competitive bonus structure after full training is completed
- Comprehensive training
- Ongoing support
- Health insurance
- Dental insurance
- Vision insurance
- Traditional and Roth 401(k) plans
- Paid time off (accruing 80 hours per year as of day 1 for the first 2 years based on hours worked)
- 7 paid holidays (after 60 days of employment)
- Paid Volunteer and Community Outreach Program
- Casual work environment
- Access to an onsite gym
- Spanish Bilingual pay differential
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
