Legal Records Supervisor

Fairfax County•Fairfax (Fj16), VA

1d•Onsite

About The Position

Serves as the supervisor of the Criminal Financial Processing Section of the Circuit Court. Plans, assigns and reviews the work of staff engaging in the financial aspects of criminal records, such as processing criminal fines, costs and restitution payments for felony and misdemeanor convictions. Ensures timely case processing and proper compliance with the Code of Virginia, the Rules of the Virginia Supreme Court, and the Court’s operating policies and procedures. Resolves complex case and customer service issues referred by staff. Keeps abreast of the Code of Virginia, the latest legislative changes and their impact on Criminal Financial Division processes. Interviews, selects, and trains new employees for the Criminal Financial Processing Section. Establishes goals, sets clear expectations and performance standards for new and existing staff. Distributes workload, assigns front-counter schedules. Approves staff Time and Attendance. Prepares performance evaluations and is responsible for coaching and developing staff. Works with the division manager to conduct disciplinary action when necessary. Performs other duties as assigned. Note: Physical presence at the worksite location is required during scheduled hours of work for this position. The salary offer will be in the minimum to midpoint range ($55,417.02 to $76,198.51) and will not exceed the midpoint rate of the advertised compensation range. Promotional rules apply for current Fairfax County Government and Fairfax County Public Schools employees. Illustrative Duties (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Supervises daily operations of an assigned unit; Assigns, monitors, and reviews the work of staff; Ensures that staff adhere to Court's operating policies and procedures; Resolves complex customer service issues received by phone, email, fax, mail, or in person; Evaluates, recommends, and implements changes in unit workflow and procedures; Actively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and coaching for staff professional development; Performs various personnel duties, i.e., employee selection, coaching, training, performance evaluation and disciplinary actions; Serves as backup to division manager in their absence.

Requirements

High school graduation
Four years of experience providing administrative support, technical support, customer service, or working in a court or legal environment.
Knowledge of the functions of the assigned business areas and/or court procedures
Knowledge of the Code of Virginia, the Virginia Supreme Court's Clerk's Manual, laws and regulations related to the assigned business areas
Knowledge of the court's case management system and statistical reporting requirements
Knowledge of principles and practices of supervisory techniques
Knowledge of the principles of human resources management
Ability to prepare reports and present findings in a clear and concise manner
Ability to direct and coordinate activities of a moderate sized staff
Ability to plan, organize, assign, train and evaluate the work of subordinates
Ability to interpret and explain complex rules and regulations to staff and customers
Ability to communicate courteously and effectively, both verbally and in writing
Ability to motivate, develop, and direct staff
Ability to develop and maintain effective working relationships with a variety of individuals, including the judges, general public, members of the legal and business community, and department staff.
Ability to input, access, and retrieve information from a computer.

Nice To Haves

Associate's degree.
Four or more years of experience working in a federal or state trial court or other legal environment.
Two or more years of experience in training and supervising staff, including participating in the hiring process, completing performance evaluations, and performing coaching, counseling or disciplinary actions for staff.
Knowledge of and/or experience with the Code of Virginia and regulations in relevant areas.
At least two years of experience managing confidential court records or confidential public records.
Previous experience in customer-service and cashiering.
Demonstrated organizational and leadership skills.
Ability to exercise tact, discretion, initiative, creativity, and independent judgment.
Experience and proficiency in the use of Microsoft Office computer software, especially Word, Excel, and Outlook.
Bilingual in English and another language.

Responsibilities

Supervises daily operations of an assigned unit
Assigns, monitors, and reviews the work of staff
Ensures that staff adhere to Court's operating policies and procedures
Resolves complex customer service issues received by phone, email, fax, mail, or in person
Evaluates, recommends, and implements changes in unit workflow and procedures
Actively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and coaching for staff professional development
Performs various personnel duties, i.e., employee selection, coaching, training, performance evaluation and disciplinary actions
Serves as backup to division manager in their absence
Plans, assigns and reviews the work of staff engaging in the financial aspects of criminal records, such as processing criminal fines, costs and restitution payments for felony and misdemeanor convictions.
Ensures timely case processing and proper compliance with the Code of Virginia, the Rules of the Virginia Supreme Court, and the Court’s operating policies and procedures.
Resolves complex case and customer service issues referred by staff.
Keeps abreast of the Code of Virginia, the latest legislative changes and their impact on Criminal Financial Division processes.
Interviews, selects, and trains new employees for the Criminal Financial Processing Section.
Establishes goals, sets clear expectations and performance standards for new and existing staff.
Distributes workload, assigns front-counter schedules.
Approves staff Time and Attendance.
Prepares performance evaluations and is responsible for coaching and developing staff.
Works with the division manager to conduct disciplinary action when necessary.
Performs other duties as assigned.