Legal Receptionist
About The Position
Join the Award-Winning Team at Cooper Hurley Injury Lawyers. Are you the person who can make someone feel taken care of within the first 30 seconds of a conversation? At Cooper Hurley Injury Lawyers, you’ll make a real difference every day by helping injured people during one of the most difficult times in their lives. As the first voice people hear when contacting our firm, you’ll have the opportunity to provide compassion, build trust, and help ensure every caller reaches the right person for assistance. If you’re driven, compassionate, love talking to people, and thrive in a fast-paced environment, we’d love to meet you.
Requirements
- An exceptional communicator
- Naturally empathetic and a great listener
- Organized and detail-oriented
- Comfortable in a fast-paced environment
- Dependable and understands the importance of being present and ready to provide consistent front-desk coverage
- Experienced in customer service, reception/front-desk work and handling multi-line or high-volume telephone system
Nice To Haves
- Personal injury experience is a plus, but we’ll train the right person with the right attitude.
Responsibilities
- Answer incoming calls on a multi-line telephone system promptly and professionally, providing a positive first impression of the firm.
- Maintain professionalism, patience, and good judgment when handling high call volumes, upset callers, or sensitive situations.
- Identify the purpose of each call and accurately route callers to the appropriate employee, attorney, team, or department in a timely manner.
- Take clear, accurate, and complete messages when the appropriate team member is unavailable and ensure messages are delivered promptly.
- Greet clients, potential clients, vendors and other visitors warmly and professionally and notify the appropriate team member of their arrival.
- Maintain a welcoming, organized, and professional reception and client-facing area.
Benefits
- Competitive pay with opportunities to grow
- Health, dental, and vision insurance
- 401(k) with Profit Sharing
- Paid Time Off
- A supportive, family-oriented culture
- Ongoing coaching, training, and career development
- A team that celebrates success and works together to achieve it
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
