V102C - Legal Receptionist

Job Duck

1d • $1,015 - $1,100 • Remote

About The Position

Job Duck is seeking a Bilingual Receptionist to serve as the welcoming first point of contact for clients, delivering exceptional customer service. In this role, you will interact with individuals who may be experiencing stressful situations, providing reassurance, professionalism, and guidance while ensuring their needs are addressed efficiently. You will manage incoming calls, gather key information, update systems accurately, and connect callers with the appropriate team members. The ideal candidate is a strong communicator who thrives in a fast-paced environment, remains composed under pressure, and genuinely enjoys helping people. This is an excellent opportunity to build a rewarding remote career.

Requirements

• Excellent spoken English with a clear and professional phone presence required
• Customer service mindset focused on helping others
• English, Spanish languages

Nice To Haves

• Previous experience in a law firm environment preferred, particularly within personal injury practices
• Experience working in high volume phone based environments preferred

Responsibilities

• Prequalify incoming leads by gathering relevant information
• Assist callers with empathy, patience, and professionalism
• Enter and update information within CRM and case management systems
• Serve as the first point of contact for prospective and existing clients
• Maintain organized digital records and documentation
• Transfer calls to the appropriate team member when needed
• Manage multiple phone lines while handling administrative tasks simultaneously
• Answer incoming calls professionally and courteously
• Take detailed and accurate messages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed