Legal Program Manager
About The Position
The Legal Program Manager drives governance and execution of the Legal department’s technology business portfolio. The role is the primary liaison among Legal, information technology, and external partners, ensuring solutions align with departmental priorities and Lowe’s enterprise technology strategy. The Program Manager partners with Legal leadership to identify and deliver initiatives that improve efficiency, strengthen adoption, and maximize investment value. Success requires relationship management, strategic thinking, organizational influence, and the ability to manage cross-functional initiatives that deliver measurable business outcomes. The position is based at Lowe’s headquarters in Mooresville, North Carolina. The corporate office offers opportunities to collaborate and access amenities including walking areas, food and coffee, a workout facility, and check-ups.
Requirements
- Bachelor’s degree in business, technology, legal studies, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
- 7 years of experience in legal operations, legal technology, corporate operations, or related support roles.
- Experience with legal technology platforms such as matter management, e-billing, CLM, workflow automation, or AI-enabled legal tools.
- Ability to manage multiple priorities in a fast-paced environment and collaborate across diverse teams.
- Excellent communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Nice To Haves
- Experience supporting legal technology at a large, matrixed organization.
- Familiarity with systems commonly used in corporate legal departments, such as CounselLink, Ironclad, Onit, iManage, or ServiceNow Legal.
- Process improvement experience using Lean, Six Sigma, or similar methodologies.
- Previous experience working with or supporting outside counsel and legal vendors.
- Expertise in Microsoft PowerPoint and executive storytelling, including synthesizing complex data, technology initiatives, and operational insights into clear, compelling presentations for senior leadership and executive stakeholders.
Responsibilities
- Support the development and execution of the Legal department’s operational and technology roadmap, aligning it with departmental priorities and business needs.
- Partner with Legal leadership and practice areas to identify process challenges, prioritize improvement opportunities, and determine where technology may add value.
- Coordinate business cases, vendor assessments, pilot programs, implementation activities, and ongoing enhancements for legal tools and solutions.
- Serve as a liaison among Legal, IT, finance, procurement, vendors, and other partners to support effective planning and delivery.
- Review legal workflows and recommend opportunities to simplify, standardize, and improve processes through technology and operational changes.
- Assess emerging legal tools, including AI-enabled capabilities, for their potential to improve efficiency, consistency, and service delivery.
- Promote consistent processes, effective tool usage, and operational discipline across Legal practice areas.
- Support attorneys and staff through training, guidance, communications, and issue resolution related to legal systems and processes.
- Develop user guides, job aids, and other resources to support implementation, engagement, and adoption.
- Gather feedback from Legal teams to identify enhancements and ensure processes and tools continue to meet departmental needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
