Chief Operating Office)

Wells Fargo•Charlotte, NC

14h•Onsite

About The Position

Wells Fargo is seeking a Legal Operations Processor to support the Writs and Levies functions in Legal Services within the Chief Operating Office (COO). In this role, you will collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. You will interact with internal and external business partners, and negotiate with external business partners to assure resolutions and deadlines are met. You will perform moderately complex administrative, operational and customer support tasks, and provide training to less experienced Operational Legal Specialists. You will receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. You will receive direction from supervisor and escalate non-routine questions. You will seek ways to improve customer service experience and determine the proper course of action based on business partners' needs. You will support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo.

Requirements

1+ year of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work outside of regular business hours as needed
Ability to work additional hours including weekends and holidays as needed or scheduled
Adhere to standards outlined with written policy as well as applicable State and Federal regulations
Willingness to work on-site at stated location(s) on the job opening

Nice To Haves

Strong collaboration, influencing, and stakeholder engagement skills with demonstrated ability to work effectively across business and functional teams, resolve issues, overcome obstacles, and build strong working relationships to achieve organizational objectives
Strong customer focus with the ability to provide high quality customer service by actively listening, efficiently eliciting information, comprehending complex needs, and resolving internal and external customer issues while balancing enterprise priorities
Strong organizational, prioritization, and execution skills with high attention to detail and accuracy, including demonstrated ability to manage multiple priorities and competing deadlines while consistently delivering high production quality results
Strong verbal, written, and interpersonal communication skills with proven experience translating complex information into clear, concise, and audience appropriate messaging, including project documentation, status reporting, meeting facilitation, and leadership communications delivered with professionalism, integrity, and attention to quality with all levels of employees including management
Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
Experience analyzing legal statutes, working with legal rules and procedures, and processing legal filings within multiple jurisdictions
Financial services experience
Experience with Wells Fargo Writs and Levies processes and procedures
Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
Proficient technology skills, including operational systems and tools, such as: Hogan and 1LLG

Responsibilities

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal and external business partners
Negotiate with external business partners to assure resolutions and deadlines are met
Perform moderately complex administrative, operational and customer support tasks
Provide training to less experienced Operational Legal Specialists
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
Receive direction from supervisor and escalate non-routine questions
Seek ways to improve customer service experience and determine proper course of action based on business partners needs
Support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo